Medical Reception Administrator

Job description

Job responsibilities

To act as aMedical Reception/Administratorwho mediates between the GP/Nurse/Clinical teams and the patients of the practice.

Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way and in the delivery of Medical Administration.

1. Receive patients requests for advice and assistance on the telephone or face to face in a prompt, friendly and efficient fashion.

2. Use Systm1 to make appointments for patients with the clinical team.

3. Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non disruptive manner.

4. Explain practice arrangements for formal requirements to new patients and those seeking temporary cover, including overseas visitors. Ensure procedures are completed.

5. Advise patients of relevant charges for private (non-General Medical Services) services, and deal with payments according to practice procedure.

6. Taking requests for home visits and sending on to relevant staff, stating all relevant information, and where necessary inform the doctor.

7. Ensure accurate message taking for GPs and Nurses and communicate effectively.

Medical Administration duties

Scanning of documents into patients electronic records

Summarising records

Attaching and coding letters (EZ Doc)

Practice emails

General admin duties including answering queries via telephone, Filing, photocopying

Person Specification

Qualifications

Essential

• Experienced in Primary Care

Desirable

• Receptionist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Richmond Medical Centre

Address

Moor Lane

North Hykeham

Lincoln

Lincolnshire

LN6 9AY

Employer's website

https://www.richmondmedicalcentre.org.uk/ (Opens in a new tab)