Job summary
The Richmond Medical Practice provides primary medical services to the population of North Hykeham and surrounding areas. This covers approx 18,000 patients. The practice provides a full range of medical and clinical services
The practice is a member of the OPTIMUS group of practices, which works collaboratively with 5 other practices to provide high quality care to patients.
Main duties of the job
Administration duties and
responsibilities:
·
To
have thorough knowledge of all practice policies and protocols
·
To
receive, record and relay confidential information
·
Scanning
of documents into patients’ electronic records
·
Summarising
records
·
Attaching
and coding letters (EZ Doc)
·
GP
Links and deductions
·
Practice
emails
·
General
admin duties including answering queries via telephone, Filing, photocopying
·
Redacting
·
Franking
and taking the post
·
Clearing
of administration tasks
·
PCSE
– ordering, downloading GMS3 forms, requesting notes urgently and queries
·
Carrying
out requests from management as needed
·
Assigning
pathology results
·
Setting
up and running searches
About us
We aim to provide excellent quality health care services to all our registered patients. We have a well-established team of experienced GPs, nurses and administrative staff who help us achieve this. We offer a variety of methods for patients to access health care to suit differing needs. These include on-day appointments, routine appointments, telephone consultations on most days, home visits where necessary and online access to appointments.
Job description
Job responsibilities
Administration duties and
responsibilities:
·
To
have thorough knowledge of all practice policies and protocols
·
To
receive, record and relay confidential information
·
Scanning
of documents into patients’ electronic records
·
Summarising
records
·
Attaching
and coding letters (EZ Doc)
·
GP
Links and deductions
·
Practice
emails
·
General
admin duties including answering queries via telephone, Filing, photocopying
·
Redacting
·
Franking
and taking the post
·
Clearing
of administration tasks
·
PCSE
– ordering, downloading GMS3 forms, requesting notes urgently and queries
·
Carrying
out requests from management as needed
·
Assigning
pathology results
·
Setting
up and running searches
Responsibilities
may change and grow with the Practice.
Job description
Job responsibilities
Administration duties and
responsibilities:
·
To
have thorough knowledge of all practice policies and protocols
·
To
receive, record and relay confidential information
·
Scanning
of documents into patients’ electronic records
·
Summarising
records
·
Attaching
and coding letters (EZ Doc)
·
GP
Links and deductions
·
Practice
emails
·
General
admin duties including answering queries via telephone, Filing, photocopying
·
Redacting
·
Franking
and taking the post
·
Clearing
of administration tasks
·
PCSE
– ordering, downloading GMS3 forms, requesting notes urgently and queries
·
Carrying
out requests from management as needed
·
Assigning
pathology results
·
Setting
up and running searches
Responsibilities
may change and grow with the Practice.
Person Specification
Qualifications
Essential
- Essential criteria
- Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Active Listening: Listening carefully to patients and colleagues giving them undivided attention and asking thoughtful questions to confirm the facts Is genuinely concerned about others and ready to act in their best interests. Understanding: Greeting patients and colleagues in a polite, friendly and personalised manner. Demonstrating a pleasant, enthusiastic, helpful manner when dealing with patients and colleagues. Communicating relevant information clearly and accurately. Treating all patients and colleagues with dignity and respect, ensuring that each receives the very best service.
Desirable
- Experience of working in primary care setting.
- Experience of working in a GP practice
Person Specification
Qualifications
Essential
- Essential criteria
- Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Active Listening: Listening carefully to patients and colleagues giving them undivided attention and asking thoughtful questions to confirm the facts Is genuinely concerned about others and ready to act in their best interests. Understanding: Greeting patients and colleagues in a polite, friendly and personalised manner. Demonstrating a pleasant, enthusiastic, helpful manner when dealing with patients and colleagues. Communicating relevant information clearly and accurately. Treating all patients and colleagues with dignity and respect, ensuring that each receives the very best service.
Desirable
- Experience of working in primary care setting.
- Experience of working in a GP practice
