Job responsibilities
In addition to the main duties outlined the technical and administrative
responsibilities of the PCN Pharmacy Technician:
a.
Work
with the PCN multi-disciplinary team to ensure efficient medicines optimisation
including implementing efficient ordering and return processes and reducing
wastage
b.
Provide
leadership for medicines optimisation systems across PCNs, supporting practices
with a range of services to get the best value from medicines by encouraging
and implementing electronic prescriptions, safe repeat prescribing systems and
timely monitoring and management of high-risk medicines
c.
Provide
training and support on the legal, safe and secure handling of medicines,
including the implementation of the Electronic Prescription Service (EPS)
d.
Develop
relationships with other Pharmacy Technicians, Pharmacists and members of the
multi-disciplinary team to support the integration of the pharmacy team across
health and social care including primary care, community pharmacy, secondary
care and mental health
e.
Support
the delivery of QOF, incentive schemes, QIPP and other quality or cost
effectiveness initiatives
f.
Undertake
any tasks consistent with the level of the post and the scope of the role,
ensuring that work is delivered in a timely and effective manner
g.
Duties
may vary from time to time without changing the general character of the post
or the level of responsibility.
h.
There
may be, on occasion, a requirement to carry out other tasks. This will be
dependent upon factors such as workload and staffing levels.
All staff have a duty to conform to the following:
Equality, Diversity and
Inclusion
A good attitude and positive action towards Equality Diversity
& Inclusion (ED&I) creates
an environment where all individuals can achieve their full potential.
Creating such an environment is important for three reasons it improves
operational effectiveness, it is morally the right thing to do and it is
required by law.
Patients and their families have the right to be
treated fairly and be routinely involved in decisions about their treatment
and care. They can expect to be treated with dignity and respect and will not
be discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion, or belief, sex, or sexual orientation.
Patients have a responsibility to treat other
patients and our staff with dignity and respect.
Staff have the right to be treated fairly in
recruitment and career progression. Staff can expect to work in an
environment where diversity is valued, and equality of opportunity is
promoted. Staff will not be discriminated against on any grounds including
age, disability, gender reassignment, marriage and civil partnership,
pregnancy and maternity, race, religion, or belief, sex, or sexual
orientation. Staff have a responsibility to ensure that they treat our
patients and their colleagues with dignity and respect.
Safety, Health, Environment and
Fire (SHEF)
This PCN is committed to supporting and promoting
opportunities for staff to maintain their health, wellbeing, and safety.
The post holder is to manage and assess risk within
their areas of responsibility, ensuring adequate measures are in place to
protect staff and patients, and monitor work areas and practices to ensure
they are safe and free from hazards and conform to health, safety and
security legislation, policies, procedures, and guidelines.
All personnel have a duty to take reasonable care of
health and safety at work for themselves, their team, and others and to
cooperate with employers to ensure compliance with health and safety
requirements.
All personnel are to comply with the:
Health and Safety at
Work Act 1974
Environmental
Protection Act 1990
Environment Act 1995
Fire Precautions
(workplace) Regulations 1999
Other statutory
legislation which may be brought to the post holders attention
Confidentiality
The PCN is committed to maintaining an outstanding
confidential service. Patients entrust and permit us to collect and retain
sensitive information relating to their health and other matters pertaining
to their care. They do so in confidence and have a right to expect that all
staff will always respect their privacy and maintain confidentiality.
It is essential that, if the legal requirements are
to be met and the trust of our patients is to be retained, all staff must
protect patient information and provide a confidential service.
Quality and Continuous
Improvement (CI)
To preserve and improve the quality of the PCNs
output, all personnel are required to think not only of what they do, but how
they achieve it. By continually re-examining our processes, we will be able
to develop and improve the overall effectiveness of the way we work.
The responsibility for this rests with everyone
working within the PCN, to look for opportunities to improve quality and
share good practice, and to discuss, highlight and work with the team to
create opportunities to improve patient care.
Our PCN continually strive to improve work processes
that deliver healthcare with improved results across all areas of our service
provision. We promote a culture of continuous improvement where everyone
counts, and staff are permitted to make suggestions and contributions to
improve our service delivery and enhance patient care.
Staff should interpret national strategies and
policies into local implementation strategies that are aligned to the values
and culture of general practice.
All staff are to contribute to investigations and
root cause analyses whilst participating in serious incident investigations
and multidisciplinary case reviews.
Induction
We will provide a full induction programme and
management will support you throughout the process.
Learning and development
The effective use of training and development is
fundamental to ensuring that all staff are equipped with the appropriate
skills, knowledge, attitude, and competences to perform their role. All staff
will be required to partake in and complete mandatory training as directed.
It is an expectation for this post holder to assess their own learning needs
and undertake learning as appropriate
The post holder will undertake mentorship for team
members, and disseminate learning and information gained to other team
members, to share good practice and inform others about current and future
developments (e.g., courses and conferences).
Collaborative working
All staff are to recognise the significance of
collaborative working, understand their own role and scope, and identify how
this may develop over time. Staff are to prioritise their own workload and
ensure effective time-management strategies are embedded within the culture
of the team.
Teamwork is essential in multidisciplinary
environments, and the post holder is to work as an effective and responsible
team member, supporting others and exploring the mechanisms to develop new
ways of working, while working effectively with others to clearly define
values, direction and policies impacting upon care delivery
Effective communication is essential and all staff
must ensure they communicate in a way which enables the sharing of
information in an appropriate manner.
All staff should delegate clearly and appropriately,
adopting the principles of safe practice and assessment of competence.
Plans and outcomes by which to measure success
should be agreed.
Managing information
All staff should use technology and appropriate
software as an aid to management in the planning, implementation and
monitoring of care, and presenting and communicating information.
Data should be reviewed and processed using accurate
SNOMED/read codes to ensure easy and accurate information retrieval for
monitoring and audit processes.
Service delivery
Staff will be given detailed information during the
induction process regarding policy and procedure.
The post holder must adhere to the information
contained within the PCN/practice directives, ensuring protocols are always
adhered to.
Security
The security of the PCN is the responsibility of all
personnel. The post holder must ensure they always remain vigilant and report
any suspicious activity immediately to their line manager.
Under no circumstances are staff to share the codes
for the door locks with anyone, and they are to ensure that restricted areas
remain effectively secured. Likewise, password controls are to be maintained
and passwords are not to be shared.
Professional conduct
All staff are required to dress appropriately for
their role.