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Shevington Surgery

Receptionist

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This job is now closed

Job summary

We are looking for a friendly, experienced Receptionist to join our high achieving team, looking after around 13,000 patients in Shevington.

We pride ourselves on the services we offer and are an outstanding CQC registered practice.

The successful candidate will be an excellent communicator, highly motivated with the skills to undertake a variety of reception duties to assist in the smooth running of the practice. The post holder will have the ability to think on their feet, influence and inspire others to work with them, and be able to deliver work in a highly pressured and fast paced environment.

We offer a competitive package including NHS pension, good holiday allowance and sick pay.

Working pattern:

Mondays 12:00-18:45

Tuesdays 12:00-18:45

Wednesdays 12:00-18:45

Thursdays 12:00-18:45

Fridays 08:00-15:30

Saturday mornings 08:00-12:00 - covered on a rota basis

We use EMIS web clinical system

Main duties of the job

As a member of our frontline the candidate will be the first point of contact for our service users and visitors.

Must have good communication skills and be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies.

Knowledge of EMIS Web clinical system would be an advantage and experience of working in a healthcare setting is essential.

About us

Our practice team consists of:

5 GPs

2 Advanced Practitioners

3 Physician Associates

6x Practice Nurses

2 x HCA,Management team

Full admin support

Details

Date posted

03 July 2023

Pay scheme

Other

Salary

£10.52 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2820-23-0003

Job locations

Houghton Lane

Shevington

Wigan

WN6 8ET


Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: RECEPTIONIST

RESPONSIBLE TO: PRACTICE MANAGER

PRINCIPAL RESPONSIBILITIES/DUTIES:

A. GENERAL RECEPTION DUTIES:

Reception of patients in a courteous and efficient manner.

Answering general enquiries, at reception and over the telephone and explaining surgery procedures.

Submitting AskmyGP requests/messages for those patients with no internet access.

Receiving and processing requests for repeat prescriptions via EPS, telephone, post, and e-mail.

Sending of patient notes via EMIS.

Ensuring that the reception office is tidy and ready for use by incoming colleagues.

Pass on any unresolved or urgent matters/messages that may need dealing with to incoming colleagues.

Changing names and addresses on patient records and computer.

Registration of new patients and patient access registrations.

Registration of temporary residents.

Completion of postage details on Royal Mail on-line business account on a rota basis.

Printing of laboratory request forms from ICE.

To be aware of current policy around the correct procedure for the cleaning of blood/body fluid spillages and to be able to implement it.

To follow all Covid-19 guidance e.g., hands, face, space, and regular lateral flow testing etc.

Any other duties as may be required from time to time.

B. OTHER DUTIES:

Registration of new patients

Scanning of documents

Patient deductions

Summarising of new patient records.

Saturday mornings from 8.00 am 12.00 pm are covered on a rota basis

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: RECEPTIONIST

RESPONSIBLE TO: PRACTICE MANAGER

PRINCIPAL RESPONSIBILITIES/DUTIES:

A. GENERAL RECEPTION DUTIES:

Reception of patients in a courteous and efficient manner.

Answering general enquiries, at reception and over the telephone and explaining surgery procedures.

Submitting AskmyGP requests/messages for those patients with no internet access.

Receiving and processing requests for repeat prescriptions via EPS, telephone, post, and e-mail.

Sending of patient notes via EMIS.

Ensuring that the reception office is tidy and ready for use by incoming colleagues.

Pass on any unresolved or urgent matters/messages that may need dealing with to incoming colleagues.

Changing names and addresses on patient records and computer.

Registration of new patients and patient access registrations.

Registration of temporary residents.

Completion of postage details on Royal Mail on-line business account on a rota basis.

Printing of laboratory request forms from ICE.

To be aware of current policy around the correct procedure for the cleaning of blood/body fluid spillages and to be able to implement it.

To follow all Covid-19 guidance e.g., hands, face, space, and regular lateral flow testing etc.

Any other duties as may be required from time to time.

B. OTHER DUTIES:

Registration of new patients

Scanning of documents

Patient deductions

Summarising of new patient records.

Saturday mornings from 8.00 am 12.00 pm are covered on a rota basis

Person Specification

Qualifications

Essential

  • GCSE Grade A to C in English and Maths

Experience

Essential

  • Basic computer use
  • Typing skills
  • Good communication / customer service skills
  • Ability to use own judgement and common sense
  • Ability to work without direct supervision
  • Ability to work well in a team
  • Ability to work well and remain calm under pressure

Desirable

  • Reception experience
  • Experience in a healthcare setting
  • Experience in general practice
  • Familiarity with EMIS web
  • Understanding of medical terminology
Person Specification

Qualifications

Essential

  • GCSE Grade A to C in English and Maths

Experience

Essential

  • Basic computer use
  • Typing skills
  • Good communication / customer service skills
  • Ability to use own judgement and common sense
  • Ability to work without direct supervision
  • Ability to work well in a team
  • Ability to work well and remain calm under pressure

Desirable

  • Reception experience
  • Experience in a healthcare setting
  • Experience in general practice
  • Familiarity with EMIS web
  • Understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Shevington Surgery

Address

Houghton Lane

Shevington

Wigan

WN6 8ET


Employer's website

https://www.shevington-surgery.co.uk (Opens in a new tab)

Employer details

Employer name

Shevington Surgery

Address

Houghton Lane

Shevington

Wigan

WN6 8ET


Employer's website

https://www.shevington-surgery.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Kerry White

kerrywhite2@nhs.net

Details

Date posted

03 July 2023

Pay scheme

Other

Salary

£10.52 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2820-23-0003

Job locations

Houghton Lane

Shevington

Wigan

WN6 8ET


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