Job responsibilities
1.
Clinical Care and Patient Interaction
i.
Deliver
high standards of holistic care, ensuring patient equality and dignity are
maintained.
ii.
Conduct
clinical observations, including temperature, pulse, respiration rate, blood
pressure (including 24-hour BP), and measure patient height and weight.
iii.
Perform
NHS health checks.
iv.
Observe
and promptly report any changes in patient conditions to the Practice Nurse or
GP on call.
v.
Provide
chaperone support during examinations and treatments.
vi.
Assist
with Chronic Disease Management following practice protocols and within
training and competency levels.
vii.
Provide
support during minor operations in line with practice protocol.
viii.
Deliver
opportunistic health promotion where appropriate.
ix.
To
perform any Community Based Services (CBS) such as ear irrigation, under the
supervision of the ANP, Practice Nurse or Nurse Associate if appropriately
trained.
2.
Specimen Collecting and Testing
i.
Obtain
venous blood samples from patients as directed.
ii.
Collect
urine, stool, and sputum specimens; perform urinalysis; and ensure proper
labelling, bagging, and online form completion.
iii.
Perform
INR tests within Anticoagulation clinics.
iv.
Conduct
additional tests such as ECGs, H Pylori testing, and Spirometry if fully
trained.
v.
Administer
Influenza, Pneumonia, Vitamin B12, Shingles and RSV vaccines following practice
protocols if appropriately trained.
3.
Health Promotion and Patient Education
i.
Provide
lifestyle support, including stop-smoking advice if trained.
ii.
Conduct
health education sessions to encourage patients to manage their health
conditions effectively.
4.
Equipment and Stock Management
i.
Regularly
check and maintain resuscitation, oxygen, and fridges.
ii.
Ensure
calibration and maintenance of medical equipment (e.g., ear syringe kits,
scales, BP monitors, ECGs).
iii.
Maintain
stock levels, order supplies, and organize doctors rooms and clinical areas as
needed.
iv.
Keep
the waiting room notice boards organized and current.
5.
Infection Control and Safety
i.
Handle
hazardous samples and waste in accordance with practice policy.
ii.
Ensure
all samples and specimens are stored and transported to the laboratory per
protocols.
iii.
Maintain
room cleanliness and adhere to infection control standards.
iv.
Apply infection-control measures within the
practice according to local and national guidelines.
v.
Ensure fridges are cleaned routinely in
accordance with guidelines.
vi.
Ensure clinical waste is removed from
clinical areas and sharps bins replaced in accordance with the practice IPC
policy.
6.
Documentation and Administration
i.
Verify
and accurately complete documentation for all specimens and samples taken.
ii.
Support
Enhanced Service work, including audits and administrative tasks required for
claims processing if/when required.
iii.
Adhere
to all practice policies, procedures, and guidelines, maintaining high
standards of care within role limitations.
iv.
Maintain
accurate and up-to-date patient records in accordance with practice protocols
and GDPR regulations.
vi.
Input
patient information, test results, and other relevant data into the electronic
health record system (SystmOne).
vii.
Manage
own correspondence from within the practice, including emails.
viii.
Keep
up to date with latest technologies used within the practice i.e., AccuRx,
website, emails, NHS App and use as per practice protocols.
ix.
Always
maintain patient confidentiality, adhering to GDPR and Caldicott principles.
7.
Communication and Collaboration
i.
Work
collaboratively with all our receptionists, administrative staff, and
healthcare professionals to ensure the effective delivery of services.
ii.
Handle
patient feedback, complaints, and concerns with empathy and efficiency,
escalating issues to the Practice Manager when necessary.
iii.
Attend
regular team meetings and training sessions to stay informed about practice
developments, updates in policies, and ongoing professional development.
8.
Premises
i.
To
open and lock the premises and know the correct procedures for securing the
building.
ii.
Know
how to contact the alarm companies.
iii.
Ensure
your consulting rooms is clean, cleared and restocked after every use.
iv.
To
report any necessary Health and Safety issues.
v.
Ensure
any health promotion around the practice or in waiting area is up to date.
9.
Training
i.
Undertake
training as directed by your supervisors or managers.
ii.
Take
responsibility for own learning and performance including participating in
clinical supervision and acting as a positive role model.
iii.
Participate
in annual appraisal with line manager and practice manager.
iv.
Ensure
that all statutory and mandatory training is completed according to the
timescales provided by the practice.
v.
Attending
primary care health meetings, reception team meetings, and Protected Learning
Time (PLT) meetings when required.
The
duties and responsibilities to be undertaken by members of the reception team
may include any or all the items in the following list. Duties may be varied from time to time under
the direction of the practice, dependent on current and evolving practice
workload and staffing levels.