New Seaham Medical Group

Medical Receptionist / Administrator

The closing date is 27 July 2025

Job summary

An exciting opportunity has arisen for a motivated individual to join our busy GP Practice's, New Seaham Medical Group and Blackhall & Peterlee Practice.

We are open Monday-Friday 08:00-18:00 each week and have extended access on an Monday evening until 8pm and Thursday Morning from 7am.

Main duties of the job

Our Ideal Candidate will have experience of primary care including our clinical system (SystmOne) and all Microsoft packages however training will be given. We are looking for an enthusiastic committed individual to join our team and provide excellent communication and interpersonal skills.

The Main Duties of the job will be:

    • Ensure an effective and efficient service is provided to patients and other visitors to the practice.
    • Care Navigating Patients to appropriate health care professionals and booking appointments
    • Provide general assistance to the practice team, both clinical and non clinical
    • Front Desk Reception cover
    • Undertake all clerical, reception and administration duties applicable to the medical practice

    About us

    We are an ever growing enthusiastic team that thrive to give the best patient care. Our Team consists of 4 GP Partners, Salaried GP's, Practice Managers, Practice Nurses, Pharmacists, Health Care Assistants, Advanced Nurse Practitioners, Care Coordinators, Social Prescribing Link Workers and a large Administration team.

    Details

    Date posted

    14 July 2025

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time, Part-time

    Reference number

    A2817-25-0002

    Job locations

    Eastdene Road

    Eastlea

    Seaham

    Durham

    SR7 8DY


    Blackhall & Peterlee Practice

    Hesleden Road

    Blackhall Colliery

    Hartlepool

    Cleveland

    TS27 4LQ


    Peterlee Hospital

    O'neill Drive

    Peterlee

    County Durham

    SR8 5UQ


    Job description

    Job responsibilities

    Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

    Deal with all general enquiries from patients, explain procedures and make new and follow-up appointments.

    Receive and make telephone calls as required. Take messages, ensuring accuracy of detail and prompt appropriate delivery.

    Action repeat prescription requests and ensure that they are ready for collection by the patient/pharmacy within 48 hours, in line with practice protocol.

    Act on clinicians requests for further information/patient contact information etc. ensuring completion of all associated requests.

    Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same

    Process incoming and outgoing mail according to practice protocols.

    Record actions taken in patient record where appropriate or in accordance with practice protocols

    Accepting new registrations/temporary residents/immediately necessary forms and completion of necessary actions

    Care Navigate patients to the correct services ensuring the patients receive the correct and most effective care for their needs

    Job description

    Job responsibilities

    Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

    Deal with all general enquiries from patients, explain procedures and make new and follow-up appointments.

    Receive and make telephone calls as required. Take messages, ensuring accuracy of detail and prompt appropriate delivery.

    Action repeat prescription requests and ensure that they are ready for collection by the patient/pharmacy within 48 hours, in line with practice protocol.

    Act on clinicians requests for further information/patient contact information etc. ensuring completion of all associated requests.

    Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same

    Process incoming and outgoing mail according to practice protocols.

    Record actions taken in patient record where appropriate or in accordance with practice protocols

    Accepting new registrations/temporary residents/immediately necessary forms and completion of necessary actions

    Care Navigate patients to the correct services ensuring the patients receive the correct and most effective care for their needs

    Person Specification

    Experience

    Essential

    • Experience of working within a team
    • Experience of forward facing customer care role

    Desirable

    • Experience of working in a Primary Care or NHS setting
    • Experience of using SystmOne Clinical System

    Qualifications

    Essential

    • GCSE English and Maths or Equivalent
    • NVQ Level 2 or Above relative to Administration
    • Driving Licence
    Person Specification

    Experience

    Essential

    • Experience of working within a team
    • Experience of forward facing customer care role

    Desirable

    • Experience of working in a Primary Care or NHS setting
    • Experience of using SystmOne Clinical System

    Qualifications

    Essential

    • GCSE English and Maths or Equivalent
    • NVQ Level 2 or Above relative to Administration
    • Driving Licence

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details

    Employer name

    New Seaham Medical Group

    Address

    Eastdene Road

    Eastlea

    Seaham

    Durham

    SR7 8DY


    Employer's website

    https://newseahammedicalgroup.co.uk (Opens in a new tab)

    Employer details

    Employer name

    New Seaham Medical Group

    Address

    Eastdene Road

    Eastlea

    Seaham

    Durham

    SR7 8DY


    Employer's website

    https://newseahammedicalgroup.co.uk (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Practice Manager

    Terri Bartlett

    t.bartlett@nhs.net

    Details

    Date posted

    14 July 2025

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time, Part-time

    Reference number

    A2817-25-0002

    Job locations

    Eastdene Road

    Eastlea

    Seaham

    Durham

    SR7 8DY


    Blackhall & Peterlee Practice

    Hesleden Road

    Blackhall Colliery

    Hartlepool

    Cleveland

    TS27 4LQ


    Peterlee Hospital

    O'neill Drive

    Peterlee

    County Durham

    SR8 5UQ


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