New Seaham Medical Group

Medical Receptionist / Administrator

The closing date is 27 July 2025

Job summary

An exciting opportunity has arisen for a motivated individual to join our busy GP Practice's, New Seaham Medical Group and Blackhall & Peterlee Practice.

We are open Monday-Friday 08:00-18:00 each week and have extended access on an Monday evening until 8pm and Thursday Morning from 7am.

Main duties of the job

Our Ideal Candidate will have experience of primary care including our clinical system (SystmOne) and all Microsoft packages however training will be given. We are looking for an enthusiastic committed individual to join our team and provide excellent communication and interpersonal skills.

The Main Duties of the job will be:

Ensure an effective and efficient service is provided to patients and other visitors to the practice.
Care Navigating Patients to appropriate health care professionals and booking appointments
Provide general assistance to the practice team, both clinical and non clinical
Front Desk Reception cover
Undertake all clerical, reception and administration duties applicable to the medical practice

About us

We are an ever growing enthusiastic team that thrive to give the best patient care. Our Team consists of 4 GP Partners, Salaried GP's, Practice Managers, Practice Nurses, Pharmacists, Health Care Assistants, Advanced Nurse Practitioners, Care Coordinators, Social Prescribing Link Workers and a large Administration team.

Date posted

14 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A2817-25-0002

Job locations

Eastdene Road

Eastlea

Seaham

Durham

SR7 8DY

Blackhall & Peterlee Practice

Hesleden Road

Blackhall Colliery

Hartlepool

Cleveland

TS27 4LQ

Peterlee Hospital

O'neill Drive

Peterlee

County Durham

SR8 5UQ

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.

Deal with all general enquiries from patients, explain procedures and make new and follow-up appointments.

Receive and make telephone calls as required. Take messages, ensuring accuracy of detail and prompt appropriate delivery.

Action repeat prescription requests and ensure that they are ready for collection by the patient/pharmacy within 48 hours, in line with practice protocol.

Act on clinicians requests for further information/patient contact information etc. ensuring completion of all associated requests.

Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same

Process incoming and outgoing mail according to practice protocols.

Record actions taken in patient record where appropriate or in accordance with practice protocols

Accepting new registrations/temporary residents/immediately necessary forms and completion of necessary actions

Care Navigate patients to the correct services ensuring the patients receive the correct and most effective care for their needs