Care Co-ordinator

Job description

Job responsibilities

To work closely with practice and PCN healthcare roles, the PCC is to identify and work via practice database with a cohort of people to support their personalised care requirements.

To collate all of a patients identified care and support needs and review the options to meet these needs and bring them into a single personalised care and support plan (PCSP) in line with best practice.

To help people to manage their needs by answering their queries and supporting them in making appointments

To assist patients to be better prepared to have conversations on shared decision making and to improve awareness of shared decision making and related support tools

To provide patients with high quality, easy to understand information to assist them in making choices about their care g. To support patients in understanding their level of knowledge, skills and confidence (known as activation level) when participating in their health and well-being using, where appropriate, the PAM.

To liaise with other PCCs in other practices within the PCN and share best practice

To assist patients to access self-management education courses, peer support or interventions that support them in their health and well-being.

To provide coordination and navigation of patients, and where appropriate their carers, across health and social care services, where appropriate working hand in hand with social prescribing link workers (SPLW)

To support in the delivery of enhanced services and other service requirements on behalf of the PCN

To attend and participate in the delivery of multi-disciplinary teams (MDT) within PCNs.

To develop yourself and the role through participation in training and service redesign activities .

To contribute to public health campaigns (e.g. flu clinics) through advice or direct care .

Undertake new patient health checks

Support the practice nurse with health promotion programmes

Carry out baseline observations such as pulse oximitery, blood pressure, temperature and pulse rate, recording findings accurately

Facilitate routine and 24-hour BP monitoring, advising patients accordingly

Undertake wound care, dressings and other clinical tasks as required

Support the practice nurse with the management of chronic disease clinics

Carry out BMI checks as directed

Act as a chaperone as required

When trained, undertake venepuncture

When trained, administer flu vaccinations

. Carry out ECGs as requested

. Ensure specimens are recorded and ready for onward transportation

Ensure all clinical rooms are adequately stocked and prepared for each session

Ensure fridges are cleaned routinely in accordance with extant guidance

Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations IPC policy

Deliver opportunistic health promotion where appropriate

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Experience

Essential

• Experience of working in a health care setting .
• Excellent communication skills (written and oral).
• Good IT skills.
• Clear, polite telephone manner.
• Good knowledge of MS Office and Outlook.
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously .
• Good interpersonal skills.
• Problem solving and analytical skills .
• Ability to follow policy and procedure.
• Access to own transport and ability to travel across the locality
• on a regular basis, including to visit people in their
• Flexibility to work outside of core office hours

Desirable

• EMIS/Systmone/Vision user skills
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Richmond Medical Group

Address

The Health Centre

Sheen Lane

London

SW14 8LP

Employer's website

https://richmondmedicalgroup.co.uk/ (Opens in a new tab)