Job summary
Fantastic Opportunity to join our busy training practice, offering a range of services to our community.
The Richmond Medical Group is wholeheartedly committed to providing high quality care for all patients, respecting and encouraging their autonomy. We believe that this should be delivered in a way that is sustainable for all patients, all our staff, the NHS and the environment.
Our care cordinators have become valuable team members and have grately enhanced patients experience of our services.This is an exciting role that can be adapted to work in conjunction with care cordinators interests.
The role would be excellent springboard into a carear in the NHS and give an insite into care provision.
Main duties of the job
A patient care co-ordinator (PCC) may be required to deal with patients and, if appropriate, their carer, before or after the patients consultation with a clinician or other heatlhcare Professionals.
To work closely with practice and PCN healthcare roles, the PCC is to identify and work with a cohort of people to support their personalised care requirements, using our templates and software.
To collate all of a patients identified care and support needs and review the options to meet these needs and bring them into a single personalised care and support plan (PCSP) in line with best practice.
Applicant may also be involved in clinical care such as health checks,and patient reviews.
To help people to manage their needs by answering their queries and supporting them in making appointments and accessing services.
About us
We are a friendly enthusiastic training practice that supports 17800 patients, across two sites. We have a team of GP'S,Nurses, Paramedics, Care Cordinators and social prescribers with associated Mental health and Midwife services, working to support our community. We are part of the Sheen and Barnes Primary Care Network delivering shared services such as our extensive covid vaccination programme.
We are happy to train and support the candidate in this flexible role,and would encourage you to give it a go.
Job description
Job responsibilities
To work closely with practice and PCN healthcare roles, the PCC is to identify and work with a cohort of people to support their personalised care requirements, using any available decision support tools such as Patient Activation Measure (PAM),templates and software .
To collate all of a patient’s identified care and support needs and review the options to meet these needs and bring them into a single personalised care and support plan (PCSP) in line with best practice.
To help people to manage their needs by answering their queries and supporting them in making appointments .
To support people to access appropriate benefits where eligible as well as taking up employment and training
To assist patients to be better prepared to have conversations on shared decision making and to improve awareness of shared decision making and related support tools
To provide patients with high quality, easy to understand information to assist them in making choices about their care g. To support patients in understanding their level of knowledge, skills and confidence (known as “activation” level) when participating in their health and well-being using, where appropriate, the PAM.
To liaise with other PCCs in other practices within the PCN and share best practice
To assist patients to access self-management education courses, peer support or interventions that support them in their health and well-being.
To provide coordination and navigation of patients, and where appropriate their carers, across health and social care services, where appropriate working hand in hand with social prescribing link workers (SPLW)
To support in the delivery of enhanced services and other service requirements on behalf of the PCN
To attend and participate in the delivery of multi-disciplinary teams (MDT) within PCNs.
To develop yourself and the role through participation in training and service redesign activities .
To contribute to public health campaigns (e.g. flu clinics) through advice or direct care
Job description
Job responsibilities
To work closely with practice and PCN healthcare roles, the PCC is to identify and work with a cohort of people to support their personalised care requirements, using any available decision support tools such as Patient Activation Measure (PAM),templates and software .
To collate all of a patient’s identified care and support needs and review the options to meet these needs and bring them into a single personalised care and support plan (PCSP) in line with best practice.
To help people to manage their needs by answering their queries and supporting them in making appointments .
To support people to access appropriate benefits where eligible as well as taking up employment and training
To assist patients to be better prepared to have conversations on shared decision making and to improve awareness of shared decision making and related support tools
To provide patients with high quality, easy to understand information to assist them in making choices about their care g. To support patients in understanding their level of knowledge, skills and confidence (known as “activation” level) when participating in their health and well-being using, where appropriate, the PAM.
To liaise with other PCCs in other practices within the PCN and share best practice
To assist patients to access self-management education courses, peer support or interventions that support them in their health and well-being.
To provide coordination and navigation of patients, and where appropriate their carers, across health and social care services, where appropriate working hand in hand with social prescribing link workers (SPLW)
To support in the delivery of enhanced services and other service requirements on behalf of the PCN
To attend and participate in the delivery of multi-disciplinary teams (MDT) within PCNs.
To develop yourself and the role through participation in training and service redesign activities .
To contribute to public health campaigns (e.g. flu clinics) through advice or direct care
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Experience
Essential
- Experience of working in a health care setting .
- Excellent communication skills (written and oral).
- Good IT skills.
- Clear, polite telephone manner.
- Good knowledge of MS Office and Outlook.
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously .
- Good interpersonal skills.
- Problem solving and analytical skills .
- Ability to follow policy and procedure.
- Access to own transport and ability to travel across the locality
- on a regular basis, including to visit people in their
- Flexibility to work outside of core office hours
Desirable
- EMIS/Systmone/Vision user skills
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Experience
Essential
- Experience of working in a health care setting .
- Excellent communication skills (written and oral).
- Good IT skills.
- Clear, polite telephone manner.
- Good knowledge of MS Office and Outlook.
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously .
- Good interpersonal skills.
- Problem solving and analytical skills .
- Ability to follow policy and procedure.
- Access to own transport and ability to travel across the locality
- on a regular basis, including to visit people in their
- Flexibility to work outside of core office hours
Desirable
- EMIS/Systmone/Vision user skills
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
