Job summary
To provide reception/admin services to patients, the general public, ancillary staff and to the doctors and nursing staff.
To act as a focal point of communication between patients, doctors and other staff.
To facilitate efficient patient/doctor nurse contact in accordance with existing policies and procedures of the practice.
We are currently in the process of multi skilling our team and you will also be asked to work in both departments.
If you have applied for this role recently and we have kept you info on file you need not reapply.
Main duties of the job
An
exciting opportunity has arisen in our Reception/Admin Department to work within
our established Reception/Admin team. We are looking for a friendly, highly motivated, positive person who works well as a team as well as on their own initiative.
Experience of
working within a busy reception or admin environment (ideally within, but not
limited to, General Practice) is essential.
All applicants
must have good communication, keyboard and computer skills (including a working
knowledge of Word and Excel). Knowledge of TPP SystmOne is desirable but not
essential
About us
Kingfisher
Family Practice is a dynamic practice with over 15,000 registered patients serving the people of Retford and several surrounding villages.
Our aim is to provide patients in our area with high quality, easy and convenient access to experienced GP's and other clinical staff when they need it and for our colleagues to work in a friendly, happy and safe enviroment.
We
offer a competitive salary, and the position qualifies for the NHS Pension
Scheme
Please
be aware that the successful applicant will be subject to a full DBS check.
Job description
Job responsibilities
- Ensure that all patients are treated with courtesy and consideration at all times, and that any queries or concerns are addressed promptly and professionally
- Ensure that the telephone is answered as quickly as possible
- Ensure that all information is accurately recorded in the patients record
- Receive patients at Reception for surgery appointments
- Make new and follow-up appointments
- Receive and record requests for home visits. Enter requests for home visits on to the clinical system, stating time received and including all relevant information and where necessary refer to the duty doctor or paramedic
- Receive and record requests for repeat prescriptions. Forward patient requests to the Prescriptions Officer (or nominated deputy), or print/send directly as appropriate in their absence
- Deal with general enquiries made personally by patients or over the telephone
- Receive and record messages for District Nurses, Health Visitors and other attached staff including the CPN
- Be responsible for franking the mail each day
- Advise patients of relevant charges for private services, accept payment and issue receipts for same. Enter details concerning medical reports and cheques received in the appropriate books
- Ensure that information about unresolved or urgent matters is passed to colleagues before leaving the Reception area
- Maintain the filing system within each medical record
- Advise patients of test results
- Ensure Reception and waiting areas are kept neat and tidy
- Provide holiday/sickness cover
Job description
Job responsibilities
- Ensure that all patients are treated with courtesy and consideration at all times, and that any queries or concerns are addressed promptly and professionally
- Ensure that the telephone is answered as quickly as possible
- Ensure that all information is accurately recorded in the patients record
- Receive patients at Reception for surgery appointments
- Make new and follow-up appointments
- Receive and record requests for home visits. Enter requests for home visits on to the clinical system, stating time received and including all relevant information and where necessary refer to the duty doctor or paramedic
- Receive and record requests for repeat prescriptions. Forward patient requests to the Prescriptions Officer (or nominated deputy), or print/send directly as appropriate in their absence
- Deal with general enquiries made personally by patients or over the telephone
- Receive and record messages for District Nurses, Health Visitors and other attached staff including the CPN
- Be responsible for franking the mail each day
- Advise patients of relevant charges for private services, accept payment and issue receipts for same. Enter details concerning medical reports and cheques received in the appropriate books
- Ensure that information about unresolved or urgent matters is passed to colleagues before leaving the Reception area
- Maintain the filing system within each medical record
- Advise patients of test results
- Ensure Reception and waiting areas are kept neat and tidy
- Provide holiday/sickness cover
Person Specification
Qualifications
Essential
- GSCE Grade A to C in Maths and English
- Experience of dealing with the public on a face to face basis and/or on the telephone
- Experience of working within a busy reception team (ideally within, but not limited to, General Practice)
- Good keyboard and computer skills (including a working knowledge of Microsoft Word and Excel)
- Good Communication skills (written and verbal)
- Ability to work effectively within a team and own own initiative
- Ability to communicate in a caring manner
- Ability and willingness to work and adapt in a changing environment
- Ability to work methodically and under pressure
- Enthusiastic and motivated
- Confidence in dealing with staff at all levels and from various organisations
Desirable
- Knowledge and experience of General Practice and/or Primary Care
- Experience and working knowledge of TPP SystemOne
- Experience of dealing with difficult situations involving distressed, worried or angry patients
- Flexibility with working hours to cover sickness/holidays
Person Specification
Qualifications
Essential
- GSCE Grade A to C in Maths and English
- Experience of dealing with the public on a face to face basis and/or on the telephone
- Experience of working within a busy reception team (ideally within, but not limited to, General Practice)
- Good keyboard and computer skills (including a working knowledge of Microsoft Word and Excel)
- Good Communication skills (written and verbal)
- Ability to work effectively within a team and own own initiative
- Ability to communicate in a caring manner
- Ability and willingness to work and adapt in a changing environment
- Ability to work methodically and under pressure
- Enthusiastic and motivated
- Confidence in dealing with staff at all levels and from various organisations
Desirable
- Knowledge and experience of General Practice and/or Primary Care
- Experience and working knowledge of TPP SystemOne
- Experience of dealing with difficult situations involving distressed, worried or angry patients
- Flexibility with working hours to cover sickness/holidays
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
