Patient Services Co-ordinator

Job summary

We are looking for an enthusiastic and reliable Patient Services Co-ordinator with great customer service skills to join our friendly practice to cover maternity leave for 12 months.

24 hours per week, over 4 days, hours will vary from 8am 4pm and 12.30 6.30pm, days to be confirmed.

Main duties of the job

Duties will include but are not limited to:

• Answering & making calls to patients, relatives & other health care workers
• Booking appointments
• New patient registrations
• Prescriptions
• Front of house for patients & visitors
• Actioning tasks from the clinicians.

About us

Northgate Village Surgery is a well-established General Practice located in the heart of Chester. We are proud to serve our community by providing high-quality, patient-centred medical care in a respectful, inclusive, and compassionate environment.

Our vision is to deliver the highest standard of care by ensuring our services are effective, safe, and tailored to individual patient needs all while upholding dignity, respect, and equality for everyone.

At the core of our mission is a commitment to creating a collaborative and rewarding experience for both patients and team members. We actively encourage open communication and value the views and contributions of everyone in the Practice. We believe a strong, supportive team leads to better care and a more fulfilling workplace.

At Northgate Village Surgery, you will be part of a dedicated and friendly team where professional development and staff wellbeing are a priority.

• Supportive Environment: We foster a culture of teamwork, respect, and shared purpose. Your ideas are welcomed, and your work is valued.

• Ongoing Training: All staff receive comprehensive training and support to ensure they are confident, competent, and well-prepared for their role.

• Commitment to Quality: We're continuously striving to improve patient care through innovation, reflection, and teamwork.

• Respect for Work-Life Balance: We recognise the importance of balance and flexibility in creating a positive, sustainable work environment.