Job responsibilities
General
Duties
- To
act as a role model to reception staff, supporting, motivating and
promoting good staff relations
- To
ensure all practice Protocols are understood and adhered to
Reception
Duties
- To
register all new patients
- To
deal with non clinical complaints
- To
be additional support to Reception
Staff
- Ensure
Home visit book is kept up to date, correctly allocating calls for the
Hospital and Nursing Homes and ensure Doctor availability for Home
- Provide
administrative support for Doctors
·
Promptly
contact the hospital couriers and/or taxi service providers as required.
- De-activate the
alarm system
- Provide
room allocation for Nurses and GP Registrar
- Scanning
letters into patient records
- Any
other administrative work that arises
Competencies
- To demonstrate
excellent Leadership Skills
- To work
independently and resourcefully
- To show a
professional attitude and demeanour, including courteous interactions
with team members and other team leaders
- Motivation
- Flexibility
- Innovation
- Excellent interpersonal
skills
- Non prejudicial
- An ability to
use resourcefulness, common sense and by using local knowledge respond
to patient enquiries and requests
- Loyalty
- Actively
contribute to the work of the Clinical team, and promote the standards
of care expected by creating energy and enthusiasm for the service
Principle
Contacts
- Administration
staff
- Nurses
- GPs
- Practice
Manager
- CCG
- Computer
system provider
Skills
- An understanding
of the NHS, keeping abreast of
any changes or reforms within the NHS
- A good
understanding of Employment Law
- A good
understanding of Staff Appraisals
- Recognise own
development needs and identify how these may be met
- Good
interpersonal and communication Skills
Personal & People Development
·
Attend refresher/update annual mandatory training as required.
·
Undertake the required level of EPR training as required.
·
Attend Customer Care training.
·
Identify supplementary training needs and discuss with Practice
Manager and/or GP Partners.
Security & Health and Safety
·
Control and monitor visitor access in accordance with the trust policy
and local procedures.
·
Immediately report any Health & Safety issues to the Practice
Manager and/or the Partner’s at the surgery
Service
Development
·
Participate in team meetings to assist the Practice Manager with ideas
to improve the service.
·
Implement new procedures and policies as directed by Practice Manager
and/or GP Partners.
General
To comply with Trust policies for personal
and patient safety and for prevention of healthcare-associated infection
(HCAI); this includes a requirement for rigorous and consistent compliance
with Trust policies for hand hygiene, use of personal protective equipment
and safe disposal of sharps.
In accordance with
the Trust's responsibilities under the Civil Contingencies Act 2004 to
undertake work and alternative duties as reasonably directed at variable
locations in the event of and for the duration of a significant internal
incident, major incident or pandemic.
To be aware of and adhere to all Trust
policies and procedures, the Health and Safety at Work Act and the Data
Protection Act.
To maintain confidentiality at all times.
Other
These
guidelines are provided to assist in the performance of the contract but are
not a condition of the contract. The job description is not intended to be
exhaustive and it is likely that duties may be altered from time to time in
the light of changing circumstances and after consultation with the post
holder.
All staff will be regularly assessed on their
knowledge, skills and behaviour, and application of all aspects of the job
description, in line with the Trust’s Personal Development Review (PDR)
process.
Staff will also be expected to abide by the
relevant code of professional practice relating to their discipline.
Qualifications
& Experience
- Good
standard of General Education
- Relevant
Reception experience
- Proven
record of personal achievement
- Good
understanding of computers