Receptionist/Administrator

Job summary

We are looking for an experienced GP Surgery Receptionist to join our busy team. The successful candidate will have prior experience working in a general practice environment and be confident in using EMIS Web. You will be the first point of contact for patients, both face-to-face and over the phone, and play a key role in ensuring patients receive timely and effective care.

Main duties of the job

• Welcoming patients and visitors in a professional and compassionate manner.
• Handling telephone calls and patient queries efficiently, ensuring appropriate signposting.
• Booking, amending, and cancelling appointments via EMIS Web.
• Processing patient registrations, repeat prescription requests, and clinical correspondence.
• Scanning and accurately registering clinical documents onto patient records.
• Assisting with monitoring and recording data for QOF (Quality and Outcomes Framework) KPIs.
• Referring patients to the relevant specialties or external services as directed.
• Supporting clinicians and the wider team with administrative tasks.
• Ensuring confidentiality and compliance with NHS policies, GDPR, and safeguarding procedures.

About us

Alastair Ross Medical Practice is based within Breightmet Health Centre in Bolton. We are a busy GP surgery with a patient list of over 7,000, providing high-quality primary care to our local community.

Our dedicated team works hard to deliver excellent care to patients from all walks of life. The practice is led by four experienced doctors, supported by two skilled practice nurses, an Advanced Nurse Practitioner, and a range of healthcare professionals who ensure patients receive the right care at the right time.

We take pride in our patient-centred approach, our collaborative teamwork, and our commitment to continuous improvement in line with NHS values.