Practice Manager

Job description

Job responsibilities

• Operational Management:Oversee the day-to-day running of the practice, ensuring efficient delivery of services across clinical and administrative areas. Proactively identify and resolve operational issues, streamline workflows, and implement best practices to enhance patient care and staff efficiency.
• Staff Management and HR:Lead and support a team of administrative and clinical staff. Manage recruitment, induction, training, appraisals, and performance reviews. Foster a positive working environment, ensure appropriate staffing levels, and handle HR matters in line with employment law and practice policies.
• Rota and Clinic Planning:Develop and maintain staff and clinician rotas, ensuring adequate cover for clinics, holidays, and absences. Coordinate clinic schedules to maximise access for patients and optimise the use of resources.
• Regulatory Compliance (CQC & GDPR):Maintain up-to-date policies and procedures to ensure full compliance with Care Quality Commission (CQC) requirements, Information Governance (IG), and GDPR standards. Prepare for and lead on CQC inspections, audits, and internal reviews.
• Finance and NHS Claims:Manage the submission of accurate and timely NHS claims, including QOF, Enhanced Services, and other income streams. Work closely with finance colleagues to monitor budgets, control costs, and ensure financial sustainability of the practice.
• Primary Care Network (PCN) Engagement:Represent the practice at PCN meetings, collaborate with network colleagues on shared initiatives, and ensure the practice meets PCN-related requirements and targets. Coordinate the integration of shared roles and services within the practice.
• IT and Systems Oversight:Oversee the use of clinical and administrative IT systems, ensuring efficient use and accurate data entry. Liaise with system suppliers, manage updates, and troubleshoot technical issues as needed. Promote digital innovation and data security.
• Patient Services and Experience:Ensure high standards of patient care and customer service. Handle patient complaints sensitively and in line with policy. Monitor patient feedback and implement improvements to enhance satisfaction and access.
• Strategic Development:Work with GP Partners and the wider management team to develop and implement the practices strategic objectives. Identify opportunities for service development, efficiency gains, and quality improvement.

Person Specification

Experience

Essential

• Proven experience as a Practice Manager in a GP surgery or similar healthcare setting
• Experience in leading and managing multidisciplinary teams Experience in staff recruitment, training, and performance management Experience managing finances, NHS claims (e.g., QOF, Enhanced Services), and budgets
• Familiarity with CQC compliance, policy management, and inspection preparation Experience using clinical systems (e.g., EMIS, SystmOne) and Microsoft Office Knowledge of HR processes and employment law Experience handling patient feedback and complaints in a healthcare setting

Desirable

• Involvement in service improvement or change management projects Experience working within a Primary Care Network (PCN)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alastair Ross Medical Practice

Address

Breightmet Health Centre

Breightmet Fold Lane

Bolton

Lancashire

BL2 6DQ

Employer's website

https://www.alastairross.nhs.uk/ (Opens in a new tab)