Practice Manager

Job description

Job responsibilities

The Practice Manager is responsible for:

a. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

b. Functional management of all clinical and administrative staff

c. Direct line management of the following staff: Deputy Practice Manager, and oversee the line management of the Reception Manager and admin roles alongside the Deputy Practice Manager

d. Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan

e. Establishing, reviewing and regularly updating job descriptions and person specifications, and contracts of employment, ensuring all staff are legally and gainfully employed

f. Undertake detailed workloads analysis for all staff, arbitrate on issues of workloads with the Deputy Practice Manager

g. Ensuring the implementation and embedding of an effective staff appraisal process

h. Implementing effective systems for the resolution of disciplinary and grievance issues

i. Ensuring compliance with current HR legislation

j. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

k. Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc. seeking to maximise income and reduce expenditure in conjunction with the partners

l. Maintaining an effective liaison with the accountant, overseeing organisation accounts, ensuring year-end figures are presented

m. Briefing partners on all financial matters, including forecasting

n. Managing and processing partners drawings, PAYE and pensions for practice staff

o. Ensuring the organisation has appropriate insurance cover

p. Developing, implementing and embedding an efficient business resilience plan (BRP)

q. Managing contracts for services i.e., cleaning, gardening, window cleaning etc.

r. Managing the procurement of organisation equipment, supplies and services

s. Coordinate with other managers, the reviewing and updating of all organisation policies and procedures

t. Leading change and continuous improvement initiatives; coordinating all projects within the organisation

u. Coordinating and leading the compilation of organisation reports and the practice development plan (PDP)

v. Ensuring the team reach QOF targets (supported by the nursing, management team, lead GP and administrative leads)

w. Adopting a strategic approach to the management of all patient services matters

x. Developing, implementing and embedding an effective communication strategy (internal and external)

y. Ensuring the organisation maintains compliance with its NHS contractual obligations

z. Actively encouraging and promoting the use of patient online services, alongside the Deputy Practice Manager and the reception manager

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a healthcare setting
• Experience of managing large multidisciplinary teams
• Experience of performance management including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development

Desirable

• NHS/primary care general practice experience
• Relevant health and safety experience

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to degree level in healthcare or business
• Leadership and/or management qualification
• AMSPAR qualification

Skills and Personal qualities

Essential

• Ability to exploit and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Strategic thinker and negotiator
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (planning and organising)
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Forward thinker with a solutions focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintain confidentiality at all times
• Full UK driving license

Desirable

• EMIS user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorland Medical Centre

Address

Moorland Medical Centre

Dyson House

Regent Street

Leek

Staffordshire

ST13 6LU

Employer's website

https://moorlandmedicalcentre.co.uk/ (Opens in a new tab)