Job responsibilities
This is a focused role within Ash Trees Surgery, supporting patient facing administration functions with the clinical and administration team at the practice in organising patient care and helping to ensure that medicines are issued in a safe and timely manner.
Manage the surgery prescription lines plus organisation of the medicine managements task box.
Be responsible for providing an accurate prescription service to patients, processing acute and repeat prescriptions in line with practice processes and KPIs.
Receive and process medication requests both received in person and electronically, communicating effectively with patients and keeping them updated and informed on the progress of their requests.
Facilitate effective communication between patients, members of the primary health care team, pharmacies and other associated healthcare agencies, either in person or via the telephone.
Identify any changes required to synchronise patients medication when items may be out of repeat.
Keep patients up to date and aware of the progress of their prescription request, using all communication methods available to ensure patients are informed
Inform patients usual GPs of changes to medications, and communicate with community pharmacies of changes to medication for patients who have set up repeat dispensing
Identify where medication reviews and other aspects of patient care are due and help organise this work.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so, in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Health & Safety:
Staff members are expected to assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Attend all relevant annual updates
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
- Contribution to the implementation of services
