Job responsibilities
Provide a warm, welcoming and supportive first point of contact for our patients
Assist our patients with navigating the NHS healthcare systems, including signposting to appropriate services
Arranging appointments, referrals, tests and follow up appointments of patients, in line with internal appointment allocation process
Preparing patients prior to going seeing the GP, taking a brief history and basic readings in readiness for the patients appointment with the GP
Assist with health promotion and lifestyle advice within agreed protocols
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc;
Explaining treatment procedures to patients in line with NHS guidance
Helping the GP liaise with outside agencies e.g. asking the duty doctor on the phone for advice or arrange admission, to allow the GP to continue with their consultation(s)Administrative support to the clinical visiting team
Sorting clinical post and prioritising for the GP. Signposting some post to other members of staff such as Clinical Pharmacist etc
Extracting information from clinical letters that needs coding, adding this to patient notes, supporting with QOF reviews
ADDITIONAL INFORMATION
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Health & Safety:
Staff members are expected to assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Attend all relevant annual updates
Inform the GP lead of any concerns regarding GPA role and any professional development needed
Be aware of own professional boundaries and what to do when you have reached them
Track and record evidence of their experience against the national competency framework
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
