Job responsibilities
All staff at Tudor House Medical Practice have a
duty to conform to the following:
Equality, Diversity and Inclusion
A good attitude and positive action towards Equality Diversity
& Inclusion (ED&I) creates
an environment where all individuals can achieve their full potential.
Creating such an environment is important for three reasons it improves
operational effectiveness, it is morally the right thing to do, and it is
required by law.
Patients and their families have the right to be
treated fairly and be routinely involved in decisions about their treatment
and care. They can expect to be treated with dignity and respect and will not
be discriminated against on any grounds including age, disability, gender
reassignment, marriage and civil partnership, pregnancy and maternity, race,
religion, or belief, sex, or sexual orientation.
Patients have a responsibility to treat other
patients and our staff with dignity and respect.
Staff have the right to be treated fairly in
recruitment and career progression. Staff can expect to work in an
environment where diversity is valued, and equality of opportunity is
promoted. Staff will not be discriminated against on any grounds including
age, disability, gender reassignment, marriage and civil partnership,
pregnancy and maternity, race, religion, or belief, sex, or sexual
orientation. Staff have a responsibility to ensure that they treat our
patients and their colleagues with dignity and respect.
Safety, Health, Environment and
Fire (SHEF)
This organisation is committed to supporting and
promoting opportunities for staff to maintain their health, wellbeing, and
safety.
The post holder is to manage and assess risk within
the areas of responsibility, ensuring adequate measures are in place to
protect staff and patients and monitor work areas and practices to ensure
they are safe and free from hazards and conform to health, safety and
security legislation, policies, procedures, and guidelines.
All personnel have a duty to take reasonable care of
health and safety at work for themselves, their team, and others and to
cooperate with employers to ensure compliance with health and safety
requirements.
All personnel are to comply with the:
Health and Safety at Work Act 1974
Environmental Protection Act 1990
Environment Act 1995
Fire Precautions workplace Regulations 1999
Coronavirus Act 2020
Other statutory legislation which may be brought to
the post holders attention
Confidentiality
The organisation is committed to maintaining an
outstanding confidential service. Patients entrust and permit us to collect
and retain sensitive information relating to their health and other matters
pertaining to their care. They do so in confidence and have a right to expect
all staff will respect their privacy and maintain confidentiality.
It is essential that, if the legal requirements are
to be met and the trust of our patients is to be retained, all staff must
protect patient information and provide a confidential service.
Quality and Continuous
Improvement
To preserve and improve the quality of this
organisations outputs, all personnel are required to think not only of what
they do but how they achieve it. By continually re-examining our processes,
we will be able to develop and improve the overall effectiveness of the way
we work.
The responsibility for this rests with everyone
working within the organisation to look for opportunities to improve quality
and share good practice and to discuss, highlight and work with the team to
create opportunities to improve patient care.
Tudor House Medical Practice continually strives to
improve work processes which deliver healthcare with improved results across
all areas of our service provision. We promote a culture of continuous
improvement where everyone counts, and staff are permitted to make
suggestions and contributions to improve our service delivery and enhance
patient care.
Staff should interpret national strategies and
policies into local implementation strategies that are aligned to the values
and culture of general practice. All staff are to contribute to
investigations and root cause analyses whilst participating in serious
incident investigations and multidisciplinary case reviews.
Induction
At Tudor House Medical Practice you will be required
to complete the induction programme and the practice management team will
support you throughout the process.
Learning and development
The effective use of training and development is
fundamental in ensuring that all staff are equipped with the appropriate
skills, knowledge, attitude, and competences to perform their role. All staff
will be required to partake in and complete mandatory training as directed by
the Nurse/Practice Manager. It is an expectation for this post holder to
assess their own learning needs and undertake learning as appropriate
The post holder will undertake mentorship for team
members and disseminate learning and information gained to other team members
to share good practice and inform others about current and future
developments (e.g., courses and conferences). The post holder will provide an
educational role to patients, carers, families, and colleagues in an
environment that facilitates learning.
Collaborative working
All staff are to recognise the significance of
collaborative working and understand their own role and scope and identify
how this may develop over time. Staff are to prioritise their own workload
and ensure effective time-management strategies are embedded within the
culture of the team.
Teamwork is essential in multidisciplinary
environments and the post holder is to work as an effective and responsible
team member, supporting others and exploring the mechanisms to develop new
ways of working and work effectively with others to clearly define values,
direction and policies impacting upon care delivery
Effective communication is essential, and all staff
must ensure they communicate in a manner which enables the sharing of
information in an appropriate manner.
All staff should delegate clearly and appropriately,
adopting the principles of safe practice and assessment of competence. Plans
and outcomes by which to measure success should be agreed.
Managing information
All staff should use technology and appropriate
software as an aid to management in the planning, implementation and
monitoring of care and presenting and communicating information.
Data should be reviewed and processed using accurate
SNOMED to ensure easy and accurate information retrieval for monitoring and
audit processes.
Service delivery
Staff will be given detailed information during the
induction process regarding policy and procedure.
The post holder must adhere to the information
contained within the organisations policies and regional directives,
ensuring protocols are always adhered to.
Security
The security of the organisation is the
responsibility of all personnel. The post holder must ensure they always
remain vigilant and report any suspicious activity immediately to their line
manager.
Under no circumstances are staff to share the codes
for the door locks with anyone and are to ensure that restricted areas remain
effectively secured. Likewise, password controls are to be maintained and
passwords are not to be shared.
Professional conduct
All staff are required to dress appropriately for
their role.
Leave
All personnel are entitled to take leave. Line
managers are to ensure all their staff are afforded the opportunity to take a
minimum of 20 days leave each year
and should be encouraged to take all their leave entitlement.
Public holidays will be calculated on a pro-rated
basis dependent on the number of hours worked.
