Medical Receptionist

Job summary

We are looking for a highly motivated, efficient and organised individual to join our fast-paced reception and administration department to support the efficient day-to-day running of our practice. The role requires a flexible approach and somebody that thrives in a busy and care focused environment.

There are 2 part time positions available:

• 19.5 hours a week role - Monday and Tuesday 10.5 hour shifts from 08:00 - 18:30 (with 45 minute break)
• 18 hours a week role - Wednesday 08:00 - 14:00, Thursday 08:00 - 14:00, Friday 12:30 - 18:30

Main duties of the job

• Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
• Dealing directly with patient and all other visitor queries on the front reception desk
• Using PATCHS our online consultation tool to triage patients and book the appropriate appointment for them
• Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests
• Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations
• Making phone calls on behalf of clinicians e.g. asking patients to make an appointment to see the GP to discuss blood results
• Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions
• Effectively utilising the various practice clinical systems

• This list is not intended to be exhaustive and may be reviewed periodically with the post holder to ensure the job description relates to the job being performed. Training will be given on all of the above.

About us

A large practice (over 9000 patients) with a passionate and committed team of GP partners, salaried GPs, ANPs, pharmacists, practice nurses and HCAs

A teaching, training and research practice striving to grow and develop the next generation of clinicians

Supportive work environment to ensure wellbeing with access to occupational health services

Kitchen areas with tea and coffee, shower facilities also available

Nightingales cafe offering affordable healthy meals and snack

Our site offers free parking and is a 5 minute drive from the M53 motorway and Wallasey tunnel, lovely park within 2 minutes walk from site to take wellbeing breaks