Job summary
We are looking for a highly motivated, caring and organised individual to join our fast-paced reception and administration department to support the efficient day-to-day running of our practice. The role is for a 37.5 hour post that will be worked over 4 days in the working week (Monday - Friday) from 08:00 - 18:30. Day off work to be confirmed with successful candidate on acceptance of the role.
Main duties of the job
The role of Care Navigator at the Practice encompasses a range of patient facing and admin duties. This includes answering all incoming phone calls to the practice and queries at the front desk, making phone calls and sending text messages/emails/letters, and completing all other admin duties required to provide our patients with the best care possible (see job description for more details).
About us
A large practice (9,400 patients) with a passionate and committed team of GP partners, salaried
GPs, ANPs, pharmacists, practice nurses and HCAs.
A teaching, training and
research practice striving to grow and develop the next generation of
clinicians.
Supportive work environment to ensure
wellbeing with access to occupational health services.
Kitchen areas with tea and coffee, shower
facilities also available.
Nightingales café offering affordable healthy
meals and snack.
Our
site offers free parking and is a 5 minute drive from the M53 motorway and
Wallasey tunnel, lovely park within 2 minutes walk from site to take wellbeing
breaks.
Job description
Job responsibilities
- Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
- Dealing directly with patient and all other visitor queries on the front reception desk
- Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests
- Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations
- Making phone calls on behalf of clinicians e.g. asking patients to make an appointment
- Communicating various clinical results to patients
- Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions
- Summarising medical records
- Photocopying, filing, emailing and printing of patient related documents
- Opening all incoming mail to the practice and distributing to all departments
- Typing and sending of letters
- Ordering clinical tests for patients
- Effectively utilising the various practice clinical systems
- Effectively utilising Microsoft packages
- Chaperoning GP when required after training
- Dispose of all confidential waste according to practice protocol
- Any other duties as authorized by the Care Navigation Hub Lead / Practice Manager
Job description
Job responsibilities
- Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
- Dealing directly with patient and all other visitor queries on the front reception desk
- Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests
- Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations
- Making phone calls on behalf of clinicians e.g. asking patients to make an appointment
- Communicating various clinical results to patients
- Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions
- Summarising medical records
- Photocopying, filing, emailing and printing of patient related documents
- Opening all incoming mail to the practice and distributing to all departments
- Typing and sending of letters
- Ordering clinical tests for patients
- Effectively utilising the various practice clinical systems
- Effectively utilising Microsoft packages
- Chaperoning GP when required after training
- Dispose of all confidential waste according to practice protocol
- Any other duties as authorized by the Care Navigation Hub Lead / Practice Manager
Person Specification
Experience
Essential
- Experience of working in a fast paced environment, managing priorities.
- Experience of working with the public face to face and over the phone.
- Experience of working as part of a multi-disciplinary team.
Desirable
- Previous GP surgery experience (but open to other relevant transferable skill set experience as full training will be given on all aspects of role).
Skills
Essential
- Team player
- Excellent customer service
- Excellent communication skills - both written and orally
- Ability to remain calm and professional under pressure
- Ability to communicate at all levels in a professional manner
Person Specification
Experience
Essential
- Experience of working in a fast paced environment, managing priorities.
- Experience of working with the public face to face and over the phone.
- Experience of working as part of a multi-disciplinary team.
Desirable
- Previous GP surgery experience (but open to other relevant transferable skill set experience as full training will be given on all aspects of role).
Skills
Essential
- Team player
- Excellent customer service
- Excellent communication skills - both written and orally
- Ability to remain calm and professional under pressure
- Ability to communicate at all levels in a professional manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
