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The Grove Medical Centre

Receptionist / Care Navigator

The closing date is 24 December 2025

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Job summary

You will be part of a close knit team who support each other running an extremely busy GP reception.

The majority of your work will be patient facing so we are looking for someone with excellent patient care who ideally has experience.

You will be dealing with confidential information so an understanding of GDPR is required.

Main duties of the job

Making and answering calls, administrative duties, liaising with clinicians both in the surgery and elsewhere, organising appointments and telephone calls etc. You must have computer skills as this is a large part of your role.

You will be required to cover extra shifts to support your team so you will need to be flexible.

About us

The Grove Surgery is an extremely busy practice and is expanding all the time. The staff and management are passionate about providing the best care for their patients.

Details

Date posted

12 December 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2769-25-0002

Job locations

Grove Road

Felixstowe

IP11 9GA


Job description

Job responsibilities

The GP Receptionist is the first point of contact for patients, providing friendly, efficient front-desk and telephone support. Responsibilities include managing appointments, handling patient enquiries, maintaining accurate records, and supporting clinicians with administrative tasks. The role requires excellent communication skills, confidentiality, multitasking ability, and a calm, professional manner in a busy healthcare environment.

Job description

Job responsibilities

The GP Receptionist is the first point of contact for patients, providing friendly, efficient front-desk and telephone support. Responsibilities include managing appointments, handling patient enquiries, maintaining accurate records, and supporting clinicians with administrative tasks. The role requires excellent communication skills, confidentiality, multitasking ability, and a calm, professional manner in a busy healthcare environment.

Person Specification

Experience

Essential

  • Excellent communication and customer-service skills
  • Strong organisational and multitasking ability
  • Accurate data entry and IT skills SystmOne
  • Ability to stay calm under pressure
  • Professional, friendly manner
  • Commitment to confidentiality and patient privacy (GDPR)
  • Reliable, punctual, and team-focused
Person Specification

Experience

Essential

  • Excellent communication and customer-service skills
  • Strong organisational and multitasking ability
  • Accurate data entry and IT skills SystmOne
  • Ability to stay calm under pressure
  • Professional, friendly manner
  • Commitment to confidentiality and patient privacy (GDPR)
  • Reliable, punctual, and team-focused

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Centre

Address

Grove Road

Felixstowe

IP11 9GA


Employer's website

https://www.grovemcfelixstowe.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Grove Medical Centre

Address

Grove Road

Felixstowe

IP11 9GA


Employer's website

https://www.grovemcfelixstowe.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

assistant to the practice manager

aimee wiseman

aimee.wiseman@nhs.net

01394288172

Details

Date posted

12 December 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2769-25-0002

Job locations

Grove Road

Felixstowe

IP11 9GA


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