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Trinity Medical Centre

GP Receptionist/Admin

Information:

This job is now closed

Job summary

Trinity Medical Centre is a forward thinking and friendly GP Surgery with an approximate list size of 6500 patients. We aim to provide a safe, effective and easily accessible range of health services to all of our patients within a friendly and confidential environment. Delivered by a dedicated caring team in co-operation with colleagues in other health and social care agencies. We are a busy Practice situated in the heart of South Shields. Our team is made up of 3 GP Partners, 1 Salaried GP, an Advanced Nurse Practitioner, 2 Practice Nurses, a Health Care Assistant and a full complement of administrative staff. An exciting opportunity has arisen for a motivated individual to join Trinity Medical Centre Reception/Admin team. This is a very interesting but demanding position in the Practice, ultimately responsible to the Practice Manager but under the day to day supervision of our Office Manager.

The vacancy is for 25 hours per week worked over 5 days

Main duties of the job

We are looking for a candidate who is well organised with excellent communication and computer/keyboard skills. Knowledge of working in General Practice and using EMIS Web are desirable but not essential.

The main tasks will be

  • Accurate processing of repeat prescriptions
  • Scanning and coding correspondence
  • Signposting patients to appropriate health care professionals
  • Dealing with patient enquiries, both face to face and over the telephone
  • Taking home visit requests from patients
  • Processing incoming emails and patient Tasks
  • Front of house reception cover

About us

We are a very friendly, sincere and flexible team, but efficient and hard working with excellent working conditions which assimilate the NHS agenda for change.

Details

Date posted

31 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£12.08 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2768-24-0001

Job locations

Trinity Medical Centre

New George Street

South Shields

Tyne And Wear

NE33 5DU


Job description

Job responsibilities

Purpose of the Post

The Receptionist/Admin plays a key role as a member of the medical reception team in providing efficient, helpful and sympathetic care to Practice patients, developing skills in equating Practice protocols with patients demands. Through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, they will provide valuable help and support to the Partners and all colleagues in the Primary Health Care team. You will be expected to manage, plan and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care.

The Post holder will show total respect and regard to confidentiality of patient information at all times.

See attached documents for full job description

Job description

Job responsibilities

Purpose of the Post

The Receptionist/Admin plays a key role as a member of the medical reception team in providing efficient, helpful and sympathetic care to Practice patients, developing skills in equating Practice protocols with patients demands. Through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, they will provide valuable help and support to the Partners and all colleagues in the Primary Health Care team. You will be expected to manage, plan and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care.

The Post holder will show total respect and regard to confidentiality of patient information at all times.

See attached documents for full job description

Person Specification

Qualifications

Essential

  • Good standard of general education.
  • Standard Grade English or equivalent.

Desirable

  • Standard Grade Mathematics or equivalent.

Behaviours

Essential

  • Performing well under pressure.
  • Adaptability to change.
  • Team working.
  • Self motivated
  • Flexibility and reliable.
  • Confidentiality.
  • Awareness of potential conflicts of interest.

Knowledge

Desirable

  • An understanding of a General Practice Reception environment.
  • EMIS Web.

Experience

Essential

  • Practical experience of general office work including answering telephones, providing a reception service and dealing with a range of admin tasks at the same time.
  • Experience of using Microsoft Office.
  • Experience of using own initiative.
  • Experience of dealing effectively with the general public.

Desirable

  • Experience of working within a General Practice Reception environment.
  • Practical experience of computerised recording systems.

Skills

Essential

  • Excellent communication skills (Written and Oral).
  • Must be well organised.
  • IT and Keyboard skills.
  • Ability to work under pressure while maintaining a positive professional attitude.
  • Ability to follow procedures and work to deadlines.
  • Ability to accurately process information.
  • Ability to take accurate messages and follow up where necessary.
  • Ability to work as part of a team.

Desirable

  • Ability to handle situations of potential conflict
Person Specification

Qualifications

Essential

  • Good standard of general education.
  • Standard Grade English or equivalent.

Desirable

  • Standard Grade Mathematics or equivalent.

Behaviours

Essential

  • Performing well under pressure.
  • Adaptability to change.
  • Team working.
  • Self motivated
  • Flexibility and reliable.
  • Confidentiality.
  • Awareness of potential conflicts of interest.

Knowledge

Desirable

  • An understanding of a General Practice Reception environment.
  • EMIS Web.

Experience

Essential

  • Practical experience of general office work including answering telephones, providing a reception service and dealing with a range of admin tasks at the same time.
  • Experience of using Microsoft Office.
  • Experience of using own initiative.
  • Experience of dealing effectively with the general public.

Desirable

  • Experience of working within a General Practice Reception environment.
  • Practical experience of computerised recording systems.

Skills

Essential

  • Excellent communication skills (Written and Oral).
  • Must be well organised.
  • IT and Keyboard skills.
  • Ability to work under pressure while maintaining a positive professional attitude.
  • Ability to follow procedures and work to deadlines.
  • Ability to accurately process information.
  • Ability to take accurate messages and follow up where necessary.
  • Ability to work as part of a team.

Desirable

  • Ability to handle situations of potential conflict

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trinity Medical Centre

Address

Trinity Medical Centre

New George Street

South Shields

Tyne And Wear

NE33 5DU


Employer's website

https://www.trinitymedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Trinity Medical Centre

Address

Trinity Medical Centre

New George Street

South Shields

Tyne And Wear

NE33 5DU


Employer's website

https://www.trinitymedicalcentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office Manager

Debra Slesser

d.slesser@nhs.net

01914560053

Details

Date posted

31 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£12.08 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2768-24-0001

Job locations

Trinity Medical Centre

New George Street

South Shields

Tyne And Wear

NE33 5DU


Supporting documents

Privacy notice

Trinity Medical Centre's privacy notice (opens in a new tab)