Job responsibilities
Job Role & Purpose
The post holder is a HCA who, working under the direct supervision of
the senior practice nurse and strictly in accordance with specific practice
guidelines and protocols, the healthcare assistant will assist the practice
clinical team in the provision and delivery of prescribed programs of patient
care.
Key duties
New patient health checks
ECG recording
Phlebotomy
Administering vaccines
including Flu and B12
QOF Reviews
Ear Irrigation
Dressing Changes
Memory checks
Assist in minor surgery
Assist in coil and implanon
24HR ABPM
72 HR ECG
Chaperoning duties
Processing and management of
laboratory samples requested by GPs/nurses
Sterilising, cleansing and
maintenance of surgical equipment
Vaccine/cold chain storage,
monitoring and recording
Surgical equipment and vaccine
re-stocking and stock rotation
Clearing and re-stocking
consulting rooms
Preparing and maintaining
environments and equipment before, during and after patient care interventions,
including assisting GPs during the performance of minor operations
Assisting in the assessment and
surveillance of patients health and well-being
Undertaking specific clinical
activities for named patients that have been delegated and taught specifically
in relation to that individual
Helping to raise awareness of
health and well-being and how it can be promoted
Assisting with the collection
and collation of data on needs related to health and well-being
Communication and relationships
To be an active and engaged
team player, supporting Hazelwood and with its aims and objectives.
To actively participate in team meetings.
To
read and respond to emails and messages
Utilise and demonstrate sensitive communication
styles, to ensure patients are fully informed and consent to treatment
Communicate with and support patients who are
receiving bad news
Communicate effectively with patients and carers,
recognising the need for alternative methods of communication to overcome
different levels of understanding, cultural background and preferred ways of
communicating
Anticipate barriers to communication and take
action to improve communication
Maintain effective communication within the
practice environment and with external stakeholders
Act as an advocate for patients and colleagues
Ensure awareness of
sources of support and guidance (eg PALS) and provide information in an
acceptable format to all patients, recognising any difficulties and referring
where appropriate
Performance standards
Demonstrate a positive attitude.
To deliver against your agreed objectives.
To actively engage in the appraisal
process
To be honest and have integrity.
To follow all practice
policies and procedure
Personal/ Professional development
The post-holder will participate in any
training program implemented by the practice as part of this employment, such
training to include:
Participation in an annual
individual performance review, including taking responsibility for maintaining
a record of own personal and/or professional development
Taking responsibility for own
development, learning and performance and demonstrating skills and activities
to others who are undertaking similar work
Confidentiality
While seeking treatment, patients
entrust us with, or allow us to gather, sensitive information in relation to their
health and other matters. They do so in confidence and have the right to expect
that staff will respect their privacy and act appropriately. Post-holders must
adhere to the following principles:
In the performance of the
duties outlined in this job description, the post-holder may have access to confidential
information relating to patients and their careers, practice staff and other
healthcare workers. They may also have access to information relating to the
practice as a business organisation. All such information from any source is to
be regarded as strictly confidential.
Information relating to
patients, carers, colleagues, other healthcare workers or the business of the practice
may only be divulged to authorized persons in accordance with the practice policies
and procedures relating to confidentiality and the protection of personal and
sensitive data.
Health and Safety
The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the practice health & safety policy, the health & safety
manual, and the practice infection control policy and published procedures.
This will include:
Using personal security systems
within the workplace according to practice guidelines.
Identifying the risks involved
in work activities and undertaking such activities in a way that manages those
risks.
Making effective use of training
to update knowledge and skills.
Using appropriate infection control
procedures, maintaining work areas in a tidy and safe way and free from
hazards.
Active reporting of health and safety
hazards and infection hazards immediately when recognized.
Keeping own work areas
generally clean and assisting the Practice Manager in the maintenance of
general standards of cleanliness consistent with the scope of their role.
Undertaking periodic infection control
training (minimum annually).
Reporting potential risks identified
to the Practice Manager