Job summary
The Mount View Practice in Fleetwood are looking for an energetic, dedicated, caring and patient focused individual with a can-do attitude, who has the desire to make a difference to the lives of the patients in our community.
Responsibilities are administrative in nature with non-clinical contact with patients and visitors.
Applicants must be able to work Monday to Friday between the hours of 0800 & 1830. Full time hours over 5 days can be discussed at interview.
We reserve the right to close this recruitment early should we gain enough applicants before the closing date.
Main duties of the job
We are looking to recruit a flexible, friendly, self-motivated individual to provide efficient and comprehensive Administrative support to the Practice.
The post holder will complete general administration tasks including Docman, answering the phone, completing spreadsheets, filing, photocopying and scanning.
Excellent communication skills are required, both verbal and written, to be able to converse with patients, relatives and other staff members in a professional manner via phone and email, taking and recording messages and acting on any requests in a timely manner.
The ability to work independently with a flexible approach to work is also essential for the role as administration tasks will also be allocated from the Management Team.
Previous experience of working within Primary Care would be preferred but full training will be given for the right candidate.
About us
The Mount View Practice is a patient focused, friendly team looking after approximately 1200 patients in Fleetwood.
We consist of 5 GP Partners and a Salaried GP, a Practice Paramedic, Advanced Nurse Practitioners, Pharmacist, Practice Nurses and Healthcare Assistants and a dedicated team of Administrative professionals.
We are part of Fleetwood Primary Care Network and supported by a fantastic team of Clinical Pharmacists, Pharmacy Technicians, Care Coordinators and Social Prescribers.
We are looking forward to recruiting and welcoming another Administrator to our team.
Job description
Job responsibilities
Provide Administrative support to enable the Practice to be run in an efficient and professional manner.
Responsibilities are administrative in nature.
Non-clinical contact with patients and visitors.
Need to be flexible at times of increased demand to the Practice.
Type documents as required.
Use computer systems to book/reschedule/cancel appointments.
Co-ordinate filing of correspondence through the Docman system.
Maintain patient access to records.
Support the department’s administrative functions.
Be able to work under pressure and with disruptions.
Exercise judgement when dealing with enquiries from patients, relatives, medical staff and the public, and analyse and deal with the problem as appropriate.
Make outgoing calls as required.
Answer telephone and relay messages to appropriate staff.
Support with Practice statistical collation and analysis.
Demonstrate good time management, ensuring that anticipated difficulties in meeting deadlines are promptly reported.
Actively involved in peer group meetings, identify training needs and develop.
Take responsibility for the update of own mandatory training.
Job description
Job responsibilities
Provide Administrative support to enable the Practice to be run in an efficient and professional manner.
Responsibilities are administrative in nature.
Non-clinical contact with patients and visitors.
Need to be flexible at times of increased demand to the Practice.
Type documents as required.
Use computer systems to book/reschedule/cancel appointments.
Co-ordinate filing of correspondence through the Docman system.
Maintain patient access to records.
Support the department’s administrative functions.
Be able to work under pressure and with disruptions.
Exercise judgement when dealing with enquiries from patients, relatives, medical staff and the public, and analyse and deal with the problem as appropriate.
Make outgoing calls as required.
Answer telephone and relay messages to appropriate staff.
Support with Practice statistical collation and analysis.
Demonstrate good time management, ensuring that anticipated difficulties in meeting deadlines are promptly reported.
Actively involved in peer group meetings, identify training needs and develop.
Take responsibility for the update of own mandatory training.
Person Specification
Qualifications
Essential
- Good level of reading, writing and computer skills.
Desirable
- ECDL
- Willingness to undertake further training to enhance the role
Experience
Desirable
- Experience in working in General Practice in an administrative role. Experience of working with Docman and EMIS.
- Experience of sitting and using a computer for long periods of time.
Values and Behaviours
Essential
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
- Value diversity and difference, operates with integrity and openness. Treating others with compassion, empathy and respect.
- Looks for collective success, listens, involves, respects and learns from the contribution of others.
- Uses evidence to make improvements, increase efficiencies and seeks out innovation.
- Actively develops themselves and others.
- Computer literate.
- Ability to solve problems.
- Good time management able to priorities a large volume of work. Good organisation skills.
- Effective written and oral communication skills with good command of English grammar and spelling.
- Analytical mind with regards to statistics.
- Good telephone manner.
- Ability to use own initiative.
- Self-motivation.
- Understanding of common medical terminology.
- Needs to have a thorough understanding of and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems.
- IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills.
- Ability to liaise with other agencies, statutory public services or independent agencies.
- Used to working in a busy environment able to work under pressure with interruption.
- Adaptability, flexibility and ability to cope with unpredictable environment.
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
- Professional calm and efficient manner.
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Attention to detail.
- Highly motivated with ability to influence and inspire others.
- Ability to work independently.
- Team player.
- Punctual and reliable.
- Smart appearance.
Person Specification
Qualifications
Essential
- Good level of reading, writing and computer skills.
Desirable
- ECDL
- Willingness to undertake further training to enhance the role
Experience
Desirable
- Experience in working in General Practice in an administrative role. Experience of working with Docman and EMIS.
- Experience of sitting and using a computer for long periods of time.
Values and Behaviours
Essential
- Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
- Value diversity and difference, operates with integrity and openness. Treating others with compassion, empathy and respect.
- Looks for collective success, listens, involves, respects and learns from the contribution of others.
- Uses evidence to make improvements, increase efficiencies and seeks out innovation.
- Actively develops themselves and others.
- Computer literate.
- Ability to solve problems.
- Good time management able to priorities a large volume of work. Good organisation skills.
- Effective written and oral communication skills with good command of English grammar and spelling.
- Analytical mind with regards to statistics.
- Good telephone manner.
- Ability to use own initiative.
- Self-motivation.
- Understanding of common medical terminology.
- Needs to have a thorough understanding of and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems.
- IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills.
- Ability to liaise with other agencies, statutory public services or independent agencies.
- Used to working in a busy environment able to work under pressure with interruption.
- Adaptability, flexibility and ability to cope with unpredictable environment.
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
- Professional calm and efficient manner.
- Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Attention to detail.
- Highly motivated with ability to influence and inspire others.
- Ability to work independently.
- Team player.
- Punctual and reliable.
- Smart appearance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
