Receptionist GP Surgery - Part Time Approx 23 hours per week

Job description

Job responsibilities

To assist with the smooth and efficient running of reception in a pleasant and courteous manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To co-ordinate doctors and their patients during surgery sessions keeping both appropriately informed.

To maintain accurate and timely computerised data.

To keep the Practice premises to the quality and safety standards agreed.

Responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The receptionist is responsible for supervising and supporting the reception team, ensuring they achieve their primary responsibilities:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on EMIS.

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

p. Promote a positive attitude within the reception team

Person Specification

Experience

Essential

• Previous employment in a GP Practice or the NHS.
• Experience of reception and/or administration.
• Experience of dealing with members of the public.

Desirable

• Knowledge of EMIS

Qualifications

Essential

• Educated to GCSE level or equivalent.
• Experience of working in a GP Practice or the NHS.

Desirable

• GCSE Maths and English.
• NVQ Level 2 in Health and Social Care.

Skills and Abilities

Essential

• Ability to communicate effectively with people at all levels by telephone, in writing and face to face.
• Strong IT skills including Microsoft packages.
• Excellent organisation and time management skills.
• Ability to problem solve and to use initiative.
• Ability to work well as part of a team.
• Tact, diplomacy and sensitivity.
• Ability to deal with sensitive issues and maintain confidentiality.
• Ability to follow policy and procedure.
• Reliability and flexibility including outside of core hours.
• Ability to keep calm under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Park Surgery

Address

116 Kings Road

Herne Bay

Kent

CT6 5RE

Employer's website

https://www.parksurgery.net/ (Opens in a new tab)