Receptionist GP Surgery - Part Time Approx 21 hours afternoon cover

Job description

Job responsibilities

Working hours Tues 13:00-17:30, Weds 13:00-18:30, Thurs 12:00-17:45 & Fri 13:00-18:30. This job is across both Park and Broomfield Surgery.

Overtime is available to cover leave & absence and we ask all staff to help with this where possible.

To assist with the smooth and efficient running of reception in a pleasant and courteous manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To co-ordinate doctors and their patients during surgery sessions keeping both appropriately informed.

To maintain accurate and timely computerised data.

To keep the Practice premises to the quality and safety standards agreed.

Responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The receptionist is responsible for supervising and supporting the reception team, ensuring they achieve their primary responsibilities:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on EMIS.

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

p. Promote a positive attitude within the reception team

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Excellent communication skills.
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of office and outlook.
• Effective time management.
• Ability to work as a team member and alone.
• Good interpersonal skills.
• Ability to follow policy and procedure.
• Polite and confident.
• Flexible.
• Motivated.
• High levels of integrity and loyalty.
• Sensitive and empathetic.
• Ability to work under pressure.
• Flexibility outside of core working hours.
• DBS check.

Desirable

• GCSE Maths and English.
• NVQ Level 2 in Health and Social Care.
• Previous experience of working within a health care setting.
• Administrative experience.
• EMIS User skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Park Surgery

Address

116 Kings Road

Herne Bay

Kent

CT6 5RE

Employer's website

https://www.parksurgery.net/ (Opens in a new tab)