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The Chislehurst Partnership

Medical Secretary

The closing date is 30 June 2025

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Job summary

We are looking for a new Medical Secretary support for our existing friendly, hardworking secretarial team. We are looking for this role to start as soon as reasonably possible.

x1 vacancy for 22 hours per week across 3 days as follows:

Monday 8am - 4pm

Thursday 10am - 5pm

Friday 9am - 4pm

The Chislehurst Partnership is a friendly high achieving suburban partnership in the London Borough of Bromley with a countryside feel. Currently operating from two sites (The Chislehurst Medical Practice & The Woodlands Practice) there are 9 partners, with 7 salaried doctors and full complement of nurses including ANP and HCA.

The successful candidate will be expected to work across the two sites.

Main duties of the job

  • This role is to support the practice by delivering an efficient, caring and respectful service to our patients. We require our secretary to provide a friendly and helpful primary care service on behalf of the practice. The ideal candidates must be a team player able to adapt to changing work practices and be flexible to cover sickness and holidays. The ideal candidates must have attention to detail as accuracy is a key requirement of the role. You must also have excellent communication skills both verbal and written.

About us

The Chislehurst Partnership is a friendly high achieving suburban partnership in the London Borough of Bromley with a countryside feel. Currently operating from two sites (The Chislehurst Medical Practice & The Woodlands Practice). The Partnership is passionate about providing a friendly, supportive and caring medical service to our population. The Partnership hopes to move to a purpose-built medical centre in the future but for the time being are operating from two premises.

We have a patient list size of circa 25,000. We are a 9 Partner partnership with a team of Salaried GPs, Advanced Nurse Practitioners and a Nursing team. Our staff are friendly and hard-working and together we provide a high level of care to the local community. We are a well organised, progressive, forward-thinking Partnership. We are part of the Mottingham, Downham & Chislehurst (MDC) Primary Care Network and share across our practices a wide range of additional roles including, Clinical pharmacists, Physicians associates, Social Prescribers, Mental Health Practitioners and Paramedic.

Details

Date posted

04 June 2025

Pay scheme

Other

Salary

£13.20 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2753-25-0006

Job locations

42 High street

chislehurst

kent

Br7 5aq


Woodlands Practice

11 Red Hill

Chislehurst

Kent

BR7 6DB


Job description

Job responsibilities

Main duties of the role (not an exhaustive list) :

  • To provide an efficient service for GPs and the practice managers and other health professionals as required. This includes the patient referrals via e-Referral system and email

  • Monitor hospital referral letters via the e-Referral system and update GPs when required advising of any rejections or queries
  • Send 2WW (Two Week Wait) referrals by the appropriate system as presented and ensure the referral is recorded appropriately
  • Check that 2WW referrals have been attended and report any DNAs to the referring GP
  • Deal with hospital enquiries
  • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
  • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
  • To retrieve medical records and assist the completion of medical/insurance records subject access requests and medical forms.
  • To invoice and record payments for insurance/solicitor requests.
  • Provide holiday/sickness cover for your colleagues as agreed

  • Any other duties reasonable to your position

Job description

Job responsibilities

Main duties of the role (not an exhaustive list) :

  • To provide an efficient service for GPs and the practice managers and other health professionals as required. This includes the patient referrals via e-Referral system and email

  • Monitor hospital referral letters via the e-Referral system and update GPs when required advising of any rejections or queries
  • Send 2WW (Two Week Wait) referrals by the appropriate system as presented and ensure the referral is recorded appropriately
  • Check that 2WW referrals have been attended and report any DNAs to the referring GP
  • Deal with hospital enquiries
  • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
  • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
  • To retrieve medical records and assist the completion of medical/insurance records subject access requests and medical forms.
  • To invoice and record payments for insurance/solicitor requests.
  • Provide holiday/sickness cover for your colleagues as agreed

  • Any other duties reasonable to your position

Person Specification

Experience

Essential

  • Recognises the importance of patient services and value every patient and their needs
  • Has strong communication skills, oral and written
  • Strong administrative skills
  • Excellent attention to detail
  • Flexible and hard working
  • Is positive about developing their own skills and abilities throughout the entire duration of their career
  • Committed to working together with the whole practice team to achieve the desired outcomes
  • Who will reflect upon their own performance, accept feedback and engage in development

Desirable

  • Previous healthcare experience
  • Previous secretarial experience
  • Previous EMIS web or DOCMAN experience
Person Specification

Experience

Essential

  • Recognises the importance of patient services and value every patient and their needs
  • Has strong communication skills, oral and written
  • Strong administrative skills
  • Excellent attention to detail
  • Flexible and hard working
  • Is positive about developing their own skills and abilities throughout the entire duration of their career
  • Committed to working together with the whole practice team to achieve the desired outcomes
  • Who will reflect upon their own performance, accept feedback and engage in development

Desirable

  • Previous healthcare experience
  • Previous secretarial experience
  • Previous EMIS web or DOCMAN experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Chislehurst Partnership

Address

42 High street

chislehurst

kent

Br7 5aq


Employer's website

https://www.chislehurstpartnership.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Chislehurst Partnership

Address

42 High street

chislehurst

kent

Br7 5aq


Employer's website

https://www.chislehurstpartnership.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR

Bree Wahlers

bree.wahlers@nhs.net

Details

Date posted

04 June 2025

Pay scheme

Other

Salary

£13.20 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A2753-25-0006

Job locations

42 High street

chislehurst

kent

Br7 5aq


Woodlands Practice

11 Red Hill

Chislehurst

Kent

BR7 6DB


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