Job summary
We are looking for temporary support for our existing friendly, hardworking secretarial team. This will be on a fixed term contract for 6 months. We are looking for this role to start as soon as reasonably possible.
x1 vacancy for 10 hours per week across Monday and Friday (5 hours per shift).
The Chislehurst Partnership is a friendly high achieving suburban partnership in the London Borough of Bromley with a countryside feel. Currently operating from two sites (The Chislehurst Medical Practice & The Woodlands Practice) there are 9 partners, with 7 salaried doctors and full complement of nurses including ANP and HCA.
The successful candidate will be expected to work across the two sites.
Main duties of the job
This role is to support the practice by delivering an efficient, caring and respectful service to our patients. We require our secretary to provide a friendly and helpful primary care service on behalf of the practice.The ideal candidates must be a team player able to adapt to changing work practices and be flexible to cover sickness and holidays. The ideal candidates must have attention to detail as accuracy is a key requirement of the role. You must also have excellent communication skills both verbal and written.
About us
The Chislehurst Partnership is a friendly high achieving suburban partnership in the London Borough of Bromley with a countryside feel. Currently operating from two sites (The Chislehurst Medical Practice & The Woodlands Practice). The Partnership ispassionate about providing a friendly, supportive and caring medical service to our population. The Partnership hopes to move to a purpose-built medical centre in the future but for the time being are operating from two premises.
We have a patient list size of circa 25,000. We are a 9 Partner partnership with a team of Salaried GPs, Advanced Nurse Practitioners and a Nursing team. Our staff are friendly and hard-working and together we provide a high level of care to the local community. We are a well organised, progressive, forward-thinking Partnership. We are part of the Mottingham, Downham & Chislehurst (MDC) Primary Care Network and share across our practices a wide range of additional roles including, Clinical pharmacists, Physicians associates, Social Prescribers, Mental Health Practitioners and Paramedic.
Job description
Job responsibilities
Main duties of the role (not an exhaustive list) :
-
To provide an efficient
service for GPs and the practice managers and other health professionals as
required
- To establish
and maintain filing and administrative systems so that written or computer
information is easily accessible and secure
- To receive
incoming and initiate outgoing telephone calls in order to facilitate timely
and appropriate communications with others, taking messages and dealing with
appropriate queries
- Carry out administrative work
for the private medicals team, to retrieve medical records and assist the
completion of medical/insurance records subject access requests and medical
forms
- To invoice
and record payments for insurance/solicitor requests.
- Provide holiday/sickness
cover for your colleagues as agreed
- Maintain good
communication with all members of the practice
- Work within
organisation policies, procedures and guidelines.
- Participate
in in-house or external course training as and when necessary and appropriate
- An
awareness of other staffs responsibilities and showing a willingness to help
- Liaise
with the relevant manager regarding any practice issues, problems or areas of
concern
- Excellent
communication skills
- Ability
to cope under pressure
- Reliable,
efficient and flexible
- Prioritise
workload
- Any
other duties reasonable to your position
Job description
Job responsibilities
Main duties of the role (not an exhaustive list) :
-
To provide an efficient
service for GPs and the practice managers and other health professionals as
required
- To establish
and maintain filing and administrative systems so that written or computer
information is easily accessible and secure
- To receive
incoming and initiate outgoing telephone calls in order to facilitate timely
and appropriate communications with others, taking messages and dealing with
appropriate queries
- Carry out administrative work
for the private medicals team, to retrieve medical records and assist the
completion of medical/insurance records subject access requests and medical
forms
- To invoice
and record payments for insurance/solicitor requests.
- Provide holiday/sickness
cover for your colleagues as agreed
- Maintain good
communication with all members of the practice
- Work within
organisation policies, procedures and guidelines.
- Participate
in in-house or external course training as and when necessary and appropriate
- An
awareness of other staffs responsibilities and showing a willingness to help
- Liaise
with the relevant manager regarding any practice issues, problems or areas of
concern
- Excellent
communication skills
- Ability
to cope under pressure
- Reliable,
efficient and flexible
- Prioritise
workload
- Any
other duties reasonable to your position
Person Specification
Experience
Essential
- Recognises the importance of patient services and value every patient and their needs
- Has strong communication skills, oral and written
- Strong administrative skills
- Excellent attention to detail
- Flexible and hard working
- Is positive about developing their own skills and abilities throughout the entire duration of their career
- Committed to working together with the whole practice team to achieve the desired outcomes
- Who will reflect upon their own performance, accept feedback and engage in development
Desirable
- Previous healthcare experience
- Previous secretarial experience
- Previous EMIS web or DOCMAN experience
Person Specification
Experience
Essential
- Recognises the importance of patient services and value every patient and their needs
- Has strong communication skills, oral and written
- Strong administrative skills
- Excellent attention to detail
- Flexible and hard working
- Is positive about developing their own skills and abilities throughout the entire duration of their career
- Committed to working together with the whole practice team to achieve the desired outcomes
- Who will reflect upon their own performance, accept feedback and engage in development
Desirable
- Previous healthcare experience
- Previous secretarial experience
- Previous EMIS web or DOCMAN experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.