Business Manager

Job description

Job responsibilities

GP Practice Specific Requirements

Direct provision of a GP Practice Manager function to a GP practice that includes all aspects of day to day operational management and staff leadership.

Co-creating and then implementing with the GP Partners a model that provides benefits for the practice patients and staff.

Ensuring alternative business forms and contractual options match the operational arrangements and the needs of the GP Partners.

Supporting the growth and expansion of the practice and working with key stakeholders in the PCN and GP Federation locally.

Service development and innovation, identifying new opportunities for the practice whilst navigating a changing landscape in healthcare.

Identifying new opportunities for funding and income generation.

Analysing data from multiple sources to help inform partner decision making and to support cases for improvement or investment while keeping in mind future changes and ensuring the practice is in the strongest position possible.

Being flexible to meet service demand and prioritise tasks and workload, despite frequent disruption to work.

Able to manage emotionally challenging or distressing situations as they arise while maintaining a balanced and calm environment.

Able to manage conflict with resilience, while maintaining a balanced environment for staff.

Coaching skills for everyday management of the practice - to ensure staff remain motivated and engaged in their duties.

Identify gaps in service provision both clinical and non-clinical across a number of areas including CQC readiness, operational aspects of the practice, in line with the GMS contractual requirements of the partners and best practice both locally and nationally.

The ability to think and work strategically, while maintaining oversight over the operational aspects of running a busy GP Practice.

Workforce development identifying opportunities for staff and the practice to develop a resilient model of healthcare delivery now and in the future, including development of pipelines of staff in key areas of administration and some clinical areas.

Corporate Governance including policy development, structure development to support organisational function, development of suite of internal meetings to support CQC requirements as well as operational service delivery at the practice.

Ability to maintain confidentiality and professional discretion, under difficult or emotionally charged circumstances.

People Leadership

Ensure all staff within the practice understand the strategic direction of the practice and are able to contribute to its development.

Ensure effective communications and staff involvement.

Manage staff in line with policies and procedures including: appraisals, sickness absence, disciplinary and grievance matters, recruitment and selection decisions, personal and career development, departmental workload and allocation, authorised signatory for expenses.

Provide appropriate support and motivation to the team.

Work effectively as a member of the management team.

Undertake continuous professional development.

Agree and review personal and professional development objectives and plans with the GP partners.

Service and Quality Leadership

You'll need to be an inspirational leader and great line manager.

Putting delivery of high quality services at the forefront of what you do

Ensuring that excellence in communication and engagement of staff, service users and stakeholders is at the centre of everything you do. Critical to this is effective communications with the front line, listening and communicating messages from the front line up to the Partners.

You will be expected to challenge the status quo and lead on the development of workforce plans that are cognisant of future developments.

Establish excellent working relationships with clinicians at all levels

Lead on the delivery of all aspects of performance including quality of services, patient experience, access, finance, governance, HR and organisational development.

Lead on and be proactive in ensuring that the health and well-being agenda is considered in the development of all services.

Demonstrate a can do approach to problem solving.

Ensure that robust governance is embedded

Demonstrate behaviours that are consistent with your role as a senior leader.

Specific to role

Lead business support to GP Partners enabling effective management, development and transformation of clinical services, through analysis of business information, development of business cases and project plans.

Develop and implement performance management systems to ensure performance is tracked and reported.

Produce regular statistical reports on performance.

To program manage all business cases

Support GP partners in identifying areas for business development

Lead development and implementation of a marketing plan where appropriate taking account of analysis of marketing information

Analyse data, identify areas for improvement, develop plans and implement as necessary

Main duties/responsibilities include:

Support the delivery of performance targets and practice governance, including ensuring the practice remain CQC ready at all times.

Responsible for supporting services in developing and maintaining demand and capacity plans

To research, interpret and collate information form a wide range of sources, to support the development of business cases.

To ensure effective communication and engagement with all staff and leaders to ensure business opportunities and service improvements are identified and delivered.

To facilitate and support staff to identify business priorities, business and governance risks and supporting service meetings as required to deliver and present information.

To develop implementation plans for projects using project management methodologies

To lead project management of identified service improvement projects or business cases

Support the GP Partners in the development, maintenance and regular updating of risk registers and assurance frameworks applicable to the practice.

Ensure that all staff are aware of, and comply with, Trust policies and departmental protocols/guidelines.

Participate in the annual performance review/appraisal, developing and agreeing personal development plan.

Manage a team of staff ensuring all policies and procedures are adhered to including annual appraisals and PDPs, attendance at essential training , sickness and absence management

Ensure staff are fully engaged in developing team objectives and that appropriate communications systems are in place

Prepare and deliver performance reports for meetings identifying areas of risk and advising where remedial action is required

Identify where policy gaps exist and put in place new or revised policies ensuring effective implementation

Managing practice complaints in line with nationally expected standards

Managing the significant event process in line with nationally expected standards

Develop effective working relationships with all staff to ensure that the business support and planning function meets their business requirements

Identify areas where information gaps exist and work with the wider team to agree requirements and production of agreed reports

Prepare reports for GP Partners as required.

Prepare presentations for use at meetings as needed

Lead projects using Project management skills ensuring project plans, progress reports and evaluations are all in place

Will represent the practice at meetings as needed

Receive and interpret national policy and guidance documents. Decide how these should be interpreted and develop and implement policies and procedures.

Financial Leadership

Ensure robust financial planning to support planning, projects, transformation agendas and the development of business cases.

Ensure the robust financial monitoring of the care group.

Constantly seek out opportunities to reduce costs and find efficiency savings for the practice.

Work closely with the Practice Accountant to ensure that the budget and forecasting is accurate, reported correctly and closely monitored, with agreed variances highlighted and addressed.

Completed monthly and annual financial returns as needed

Ensure that where appropriate services are being correctly charged to internal and external parties.

Ensure that financial penalties are monitored and highlighted where appropriate.

Support contractual financial obligations

Scrutinise invoices and costs to ensure they are correct.

Contribute to drawing up of service budgets or financial initiatives where appropriate

Ensure completion of any returns by the required deadline that are linked to practice income e.g. QoF, LIAISE

Complete the annual practice e-dec and quarterly national workforce returns within the agreed deadlines

Other duties

It is the responsibility of all individuals to comply with infection control policies, and to attend any appropriate training requirements in line with the Practices responsibility to comply with Government Directives.

To comply with all policies in relation to Information Governance.

All managerial and supervisory posts will ensure compliance with Trust policies and procedures and clinical guidelines.

Adhere to practice policies and respect appropriate confidentiality in all matters.

Support the ongoing development and promotion of the practice PPG.

Work across a complex range of providers and partners to develop and negotiate coherent systems, policies and procedures to achieve coherency for the practice.

Continuous Improvement

Help foster a culture and practice of continuous improvement.

Help ensure that lessons from near misses, concerns, audit, complaints, significant events and reviews are acted upon.

Keep abreast of relevant policy, professional and organisational developments.

Any other duties commensurate with role.

Person Specification

Qualifications

Essential

• Degree level qualification or equivalent demonstrable experience in relevant area
• Management qualification and/or equivalent training.
• Business management qualification or equivalent demonstrable experience
• Highly developed specialist knowledge of GP Practice management, underpinned by theory and experience.
• Evidence of continuing professional development.

Desirable

• Project Management Qualification
• HR Qualification

Experience

Essential

• Experience of working within community health care at senior management level
• Highly developed knowledge of continuous improvement methodologies with demonstrable experience in developing, leading and implementing process improvement projects
• HR management experience including absence management, conflict resolution, disciplinary and grievance.
• Operational leadership skills to lead change through people
• The ability to empower whilst holding others to account.
• Experience of performance monitoring and improvement
• Experience of financial management expertise.
• Highly developed interpersonal and communications skills necessary to establish and maintain effective working relationships across and between a variety of diverse interest groups, and the ability to communicate effectively where there may be significant barriers to acceptance.
• Ability to anticipate and plan for changes.
• Demonstrate an ability to lead and motivate individuals and teams.
• Ability to present all work in a clear and concise manner appropriate to the target audience.
• Highly numerate and high level of analytical / problem solving skills.
• Proven track record of delivering to deadlines.
• Ability to work in a fast-paced environment with regular interruption to work.
• Experience and evidence of delivering high standards of GP Practice performance to achieve national and local targets.
• Experience of involvement in change in a complex environment.
• Experience in dealing with difficult situations including the resolution of conflict and influencing others to accept demanding outcomes.
• Significant HR Management experience is required for this role.

Desirable

• Knowledge of key NHS policies and programmes
• Coaching skills
• Project Management skills
• Experience of working effectively in collaboration with other organisations.
• Experience of implementing and/or working to a rigorous performance management framework. Detailed understanding of the performance management process

Personal Attributes

Essential

• High levels of resilience, tenacity, self- belief, confidence, and personal integrity.
• Motivation to transform services for patients.
• Team worker who builds effective working relationships, as well as individual achiever.
• Able to manage a range of responsibilities, giving priority to all dimensions of the role appropriately, and meeting necessary deadlines.

Qualifications

Essential

• Degree level qualification or equivalent demonstrable experience in relevant area
• Management qualification and/or equivalent training.
• Business management qualification or equivalent demonstrable experience
• Highly developed specialist knowledge of GP Practice management, underpinned by theory and experience.
• Evidence of continuing professional development.

Desirable

• Project Management Qualification
• HR Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Silverdale Family Practice

Address

South Hetton Health Centre

Front Street

South Hetton

Durham

DH6 2TH

Employer's website

http://silverdalefamilypractice.co.uk/ (Opens in a new tab)