Brockworth Surgery

Reception Manager

The closing date is 27 February 2026

Job summary

The reception manager will be responsible for the management, supervision and training of the reception team with assistance from the Reception Supervisor.

They will look after the health & safety and wellbeing of reception staff as well as any patients in the waiting room and reception areas.

They should work in harmony with the rest of the general practice team. The candidate should be familiar with the main duties and responsibilities of the post, staff management and relevant NHS Information Technology.

Main duties of the job

Responsible for the day-to-day management of the reception team ensuring their associated roles and tasks are carried out in accordance with agreed procedures, protocols and timescales, reporting to the Management Team as necessary.

Responsible for the management of the staff rota for the reception

Responsible for ensuring the smooth running of all designated Reception areas.

To offer general support to the practice team and project a positive, friendly and professional image to patients and other visitors, either in person or via the telephone.

Assist the Management team in updating all policies and procedures relating to Reception Team.

About us

Practice population: 11,500

Team: 3 Partners, 6 Salaried GPs, 1 Pharmacists, 1 Mental Health Practitioner, 1 Physiotherapist, 5 Practice Nurses, 3 HCA, 1 phlebotomist, 14 receptionists, 3 prescription advisors, 6 Admin

Clinical system: Systm1

Training / Teaching practice

CQC Rated Good

High QOF achievement

Active member of our Primary Care Network with 5 practices

Date posted

30 January 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2751-26-0002

Job locations

The Surgery

Abbotswood Road

Brockworth

Gloucester

GL3 4PE

Job description

Job responsibilities

Ensure adequate staffing levels across multiple areas in line with agreed policy liaising with Management Team if needed.

Deal with general day-to-day queries from staff members.

Liaise closely with the Reception Supervisor and the Management team to ensure tasks associated with the Reception teams are appropriately delegated to those with the skills, abilities and time to undertake them, undertaking appraisals as necessary.

Ensure all visitors are signing in and out following Practice procedures.

Continually assess and evaluate systems recommending changes and improvements to the Management team as appropriate

Actively participate in staff and external meetings at the request of the Management team or Partners.

Promptly notify relevant staff of deliveries received, following all Practice guidance and ensure the deliveries are dealt with in a timely manner.

Actively ensure all Reception areas, prescription rooms, meeting rooms, waiting areas and medical records storage areas are kept free of clutter, clean and tidy.

Take responsibility for ensuring the close down of the Practice is adequately completed following all protocols and that the clinical rooms are left clear and tidy with no patient data

Identify areas where further training/systems/improvements are needed and ensure action is taken and changes implemented.

Take responsibility for the security of prescriptions, including the receiving of deliveries, storage and logging.

Follow all reasonable management requests from the partners or higher management team.

Designated Fire Marshall

Human Recourses

Carry out the reception team annual appraisals.

Develop, arrange and carry out and oversee staff induction, training and development opportunities for the reception teams, liaising with the Practice Manager to ensure staff are appropriately trained to fulfil their roles and to maximise opportunities for motivating staff to fulfil their potential.

Take responsibility for assisting in the induction of locum staff.

Deal with requests for annual leave, TOIL, time off for other reasons, authorising or rejecting any requests in line with the Staff Handbook and in discussion with the Management team as appropriate.

Take responsibility for ensuring that all cash, cheques and receipts taken at Reception are immediately stored safely.

Computer data entry data allocation and collation; processing and recording information in accordance with practice procedures.

To oversee the reporting of IT faults and Systm1 issues

Take responsibility for assisting with Smartcard issues and queries.

The staff you are managing will do the following. You will also undertake these duties for part of the week;

Deal with general telephone enquiries from patients and general public.

If designated to do so, key in patient identification data to computer.

Oversee the processing of repeat prescriptions.

Make appointments for patient to see Doctor, Nurse and other clinical staff associated with the practice.

Processing of website forms

Dealing with practice emails

Completing and overseeing Tasks

Process prescriptions as required and according to Practice protocols.

The above list of duties is not exhaustive and may be subject to change as deemed necessary.