Receptionist

Job description

Job responsibilities

Covering reception desk greeting patients and visitors with a professional and friendly manner.

Manage the booking system efficiently, signposting patients to the relevant services.

Answering incoming calls, respond to queries and manage email correspondence promptly.

Assist clinicians as needed, including handling paperwork, stocking consultation rooms and daily end of day duties to ensure the rooms are meeting infection control standards.

Manage office supplies, handling incoming/outgoing post and perform general administrative duties.

Maintain accurate patient records and ensure confidentiality.

Candidates must have strong communication skills, be friendly, reliable and willing to learn and develop their skills.In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

The post-holder will participate in any training programme implemented by the practice as part of this employment.

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise needs of people for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

Essential

• Basic IT skills with experience of working with Microsoft Outlook and Microsoft Word
• GCSE grade A to C in English and Maths or equivalent

Desirable

• System 1 trained

Skills and Attirbutes

Essential

• Ability to remain calm under pressure.
• A friendly, empathetic personality and the ability to handle patient queries in a professional manner.
• Ability to organise and prioritise workload.
• An understanding of the patient confidentiality laws and a commitment to maintaining confidentiality.
• Ability to use own judgement and initiative when dealing with queries.
• Excellent telephone manner and good verbal communications.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Be flexible and able to adapt to different working patterns.

Desirable

• Willingness to learn new skills.
• Good communication skills
• Basic IT skills

Experience

Essential

• Previous experience in dealing with the public such as a receptionist or customer service role.
• Excellent interpersonal and communication skills.
• Willingness to learn new skills.
• Flexibility.
• Ability to work in a fast paced environment.
• Attention to detail and ability to prioritise own workload.
• Calm and caring attitude.

Desirable

• Previous work experience in General Practice or similar setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brockworth Surgery

Address

The Surgery

Abbotswood Road

Brockworth

Gloucester

GL3 4PE

Employer's website

https://www.brockworthsurgery.nhs.uk/ (Opens in a new tab)