Job summary
Summary
This is an exciting opportunity to join the team at Claremont Bank Surgery as a Medical Receptionist Apprentice.
Interviews will be held for this post on Friday 30th May.
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Your training plan
- Level 3 Apprenticeship in Business Administration
- This will also include functional skills if required
- End point assessment
- Certificate of completion of the standard
- You may have to attend formal college sessions (if English & Maths are required)
- You will learn the knowledge, skills and behaviors related to the apprenticeship standard.
Main duties of the job
- As an apprentice, you will work at a company and get hands-on experience. You'll gain new skills and work alongside experienced staff.
- The Buisness Administrator provides support to our clinical team, managers, admin team and patients.
About us
Claremont Bank Surgery is a long-established Town Centre GP Practice with great access to Shrewsbury and its amenities. It is close to the lovely Quarry Park which offers a great place to have a walk at lunch with colleagues or to meet friends. Working in a GP surgery can be fast paced, involves communicating with a wide range of people and requires an understanding of confidentiality. It requires a compassionate approach to ensure we give the best level of service to our patients, but is ultimately a very rewarding environment to work in. You will be supported at all times by your colleagues, and we would hope that you enjoy working for the Surgery.
Job description
Job responsibilities
- The Practice Administrator provides support to our clinical team, managers, admin team and patients. The following are the core responsibilities that can be expected of the role
- There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels
- To answer telephone calls and reception desk queries promptly and professionally
- To coordinate appointment requests for urgent, same day, future and home visit appointments
- To resolve a wide variety of patient queries received by telephone, in person and in writing
- Identify urgent matters and refer to the clinical team / duty doctor as appropriate
- To deal with patient concerns in a calm and professional manner
- To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails and letter writing
- To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care
- To assist the practices teams with clerical and administrative duties as may be reasonably required
- To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions
- To work as a positive and supportive team member, providing cover for similar posts as required.The post holder will be flexible, have excellent customer service skills and a caring and empathetic manner
Job description
Job responsibilities
- The Practice Administrator provides support to our clinical team, managers, admin team and patients. The following are the core responsibilities that can be expected of the role
- There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels
- To answer telephone calls and reception desk queries promptly and professionally
- To coordinate appointment requests for urgent, same day, future and home visit appointments
- To resolve a wide variety of patient queries received by telephone, in person and in writing
- Identify urgent matters and refer to the clinical team / duty doctor as appropriate
- To deal with patient concerns in a calm and professional manner
- To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails and letter writing
- To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care
- To assist the practices teams with clerical and administrative duties as may be reasonably required
- To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions
- To work as a positive and supportive team member, providing cover for similar posts as required.The post holder will be flexible, have excellent customer service skills and a caring and empathetic manner
Person Specification
Qualifications
Essential
- Maths and English ( GCSE GRADE 4/C) or equivalent.
Desirable
- Maths and English ( GCSE GRADE 4/C)
- Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Person Specification
Qualifications
Essential
- Maths and English ( GCSE GRADE 4/C) or equivalent.
Desirable
- Maths and English ( GCSE GRADE 4/C)
- Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
