Medical Receptionist

Job description

Job responsibilities

Job Summary

To provide administrative support and services to all members of the Practice team

Job Responsibilities:

Reception Duties:

Processing prescriptions, checking the admin email and the prescription box for repeat prescription requests, following practice policies regarding medication reviews, blood pressure checks etc.

Checking the surgery email for any electronic documents that need to be scanned into a patient medical record or brought to the attention of a GP. This also includes downloading medical photos from the admin email and attaching to a patient medical record following practice policies.

Sorting the internal and external mail, date stamping on receipt.

Scanning results accurately and attaching scanned document into patient record and code accordingly.

Maintaining an accurate log of telephone messages and ensuring that they have been passed onto the appropriate person and ensuring the relevant documentation is made into patients medical record.

Audio Type referral letters as per the Doctors dictation.

Preparing samples and mail for collection by internal transport.

Retrieve and refile medical records as requested, ensuring that a strict alphabetical order is adhered to.

Arranging transport for patients.

Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the receipt book.

Answering all patient queries.

New patient registrations.

Start of the day procedures acquainted with.

End of the day procedures acquainted with.

Ordering health procedures literature.

Ensuring work station, office, kitchen and waiting room are kept clean and tidy and free from obstruction.

Arranging appointments with the appropriate clinician for the patients needs and ensuring this is to their satisfaction where possible.

Mentoring and training of new reception staff.

Recall systems as appropriate and delegated by PM

Attend and participate in admin/team meetings.

Attend any training programme implement by the Practice as part of this employment, such training to include for example, individual performance reviews, Emergency equipment and CPR.

Any other appropriate tasks deemed fit by the Practice Manager

Person Specification

Qualifications

Essential

• GCSE Grade A-C or 9-4 in English and Maths.
• Practical experience of working with others - teamwork is essential
• Experience of working under own initiative - its a little bit pressured sometimes, you need to be able to handle that
• Experience of using IT in a working environment - experience in Excel and word is essential
• Excellent customer service skills and ability to communicate confidently with the general public
• Excellent communication skills: able to listen effectively, clearly articulate and adapt communication style to facilitate understanding
• Confident in dealing with people face to face or over the phone
• Problem solving : able to explore and resolve issuescalmly under pressure.
• Experience of working in General Practice or the NHS is prefered but training will be given to the suitable candidate
• Experience using Docman and Emis Web would be an advantage but training will be given

Desirable

• Working in General Practice or the NHS
• Medical terminology
• Experience of customer service
• Experience of working within a medical environment
• Experience using Docman and Emis Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Claremont Bank Surgery

Address

Claremont Bank

Shrewsbury

Shropshire

SY1 1RL

Employer's website

https://www.claremontbanksurgery.co.uk/ (Opens in a new tab)