Patient Advisor

The Barkantine Practice

This job is now closed

Job summary

We are seeking a dedicated and enthusiastic Patient Advisor to join our friendly and professional team. The ideal candidate will be reliable, flexible, and customer-focused, with strong organisational skills and the ability to thrive in a fast-paced healthcare setting.

Main duties of the job

Providing excellent front-line support by answering telephones and managing the surgery reception desk.
Assisting with administrative tasks, including patient registrations, referrals, prescriptions, task management, and document scanning.
Delivering outstanding patient experience and supporting the clinical team.
Flexibly covering annual leave for other receptionists as needed.

About us

The Barkantine Practice is a dynamic, young, fast-growing healthcare practice near Canary Wharf on the Isle of Dogs, within the vibrant inner-city borough of Tower Hamlets, London. We pride ourselves on delivering exceptional patient care and fostering a warm, supportive environment for our team.

Date posted

14 January 2025

Pay scheme

Other

Salary

£25,000 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A2743-25-0000

Job locations

Barkantine Clinic

121 Westferry Road

London

E14 8JH

Job description

Job responsibilities

Clerical / Administrative Duties

Open mail and distribute as appropriate and follow protocols for insurance reports, disability reports etc.

Processing the requests from subject request forms submitted by the patients

Able to do EMIS tasks and general tasks given by seniors / Manager / Clinicians

Request repeat prescriptions following practice protocol

Scan hospital and clinic letters and results into patients medical records.

Processing documents from workflow and forwarding to appropriate clinician (Training is provided).

Complete new patient registrations.

Assist with record management for deduction of patient records and preparing new patient records for filling / Amalgamations.

Call & Recall patients for chronic disease management , smear tests, vaccinations as required.

Reception Duties

Greeting and receiving patients and visitors in a courteous and helpful manner

Ensure that the reception area is not left unattended at any time

Monitor and maintain the display areas of reception updating information for surgery and other local resources as necessary

Answer the telephone and take messages accurately, passing messages to the appropriate person in a timely manner

Phone hospitals to obtain patients results and follow up appointments.

Deal with routine verbal information, requests from patients and other callers in person and on the telephone

Take the initiative by solving problems or passing them on as appropriate

Book appropriate appointments / triages for patients, either on the telephone or in person, with the doctor and nurse

Keep patients informed of the reason why surgeries are running late when appropriate

Project a positive and professional image of the practice and report any problems as necessary

Handle difficult patients professionally by understanding the practice complaints procedure, explaining this to the patient and passing on the necessary information to the practice manager

Be aware of contacts and relationships with relevant community / local organizations for patients information and provide this information to patients as requested

To be familiar with practice protocols for emergency procedures e.g.: fire, security, clinical and computer, and refer problems on immediately

Receive, check and sign for incoming deliveries for equipment, stationery and vaccines etc.

Receive and deal with specimens from patients promptly, checking details and storing them in fridge ready for collection by courier

Produce posters / Information sheets and laminate, for patients and users of building

General Duties

At the end of your shift, leave the reception area tidy and ready for your colleagues. Pass information regarding unsolved or urgent problems / Queries to your colleagues or seniors

Log out of computers and telephones on reception, back admin office.

Undertaking any other duties as and when necessary

Maintain supplies of stationery available in reception area.

Accept delivery of vaccines as per practice protocol.