Receptionist

Job description

Job responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Liaise with the Duty Doctor regarding any home visit requests
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.

Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Person Specification

Experience

Essential

• Experience of working in a public reception environment
• Experience of telephone switchboard operation
• Experience of Microsoft Office software
• Experience of dealing with the public/patients

Desirable

• Experience of EMIS clinical system.
• Experience of Primary Care
• or NHS

Knowledge and Skills

Essential

• Excellent keyboard and computer skills
• Excellent communication skills
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Pleasant and articulate
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Flexibility of working hours/ able to work at the desired times
• Well presented

Qualifications

Essential

• GCSEs or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Summercroft Surgery

Address

Starts Hill Road

Farnborough

Orpington

Kent

BR6 7AR

Employer's website

http://summercroft.net/ (Opens in a new tab)