Receptionist / Administrator at GP Surgery

Job summary

The position requires fixed working days: Monday and Wednesday (8:00 am 6:30 pm) and Thursday (1:30 pm 6:30 pm). If needed, we can offer up to 30 hours per week with an additional half-day.

Join Our Friendly Team at a Thriving GP Surgery

Are you ready for a rewarding, fulfilling role in a dynamic, supportive environment. Were a busy GP surgery with over 14,900 patients and were growing. As we expand, were excited to welcome new team members who are compassionate, dedicated, and ready to thrive in a supportive, friendly environment.

If youre looking to bring your skills to a vibrant, community-centred practice, wed love to hear from you.

Qualifications & Skills Required:

Skills & Experience Required

• Previous experience in a receptionist or administrative role (preferably within a healthcare setting).

• Excellent communication and customer service skillswith a focus on professionalism and confidentiality.

• Strong organisational skills and attention to detail.

• Ability to multitask and work efficiently under pressure.

• Proficiency in IT systems (experience with EMIS Web is an advantage).

• Understanding of confidentiality, GDPR, and patient data protection.

Main duties of the job

Primary Key Responsibilities

1. Front Desk & Patient Interaction

   • Welcome patients and visitors, providing a friendly and professional service.

   • Answer telephone calls, manage queries, and direct patients appropriately.

   • Book, amend, and cancel patient appointments efficiently.

2. Administrative Duties

   • Process patient registrations, deductions, and update records as required.

   • Handle prescription requests, ensuring accuracy and liaising with clinicians when necessary.

   • Scan, file, and organise correspondence, including medical reports and clinical letters.

3. Supporting Clinical Staff

   • Assist with medical documentation requests from patients, insurance companies, and other entities.

   • Maintain confidentiality and uphold data protection regulations in all tasks.

4. General Reception & Office Management

   • Maintain a clean and organised reception area.

   • Monitor stock levels of stationery and office supplies.

   • Support the practice team with administrative tasks as required.

About us

Overview of your organisation

Why Join Us?

We are not just a GP surgery we are a supportive and rewarding workplace where staff well-being is our priority. Here's why you'll love working with us:

• Staff Well-being Award Winners :We are proud to have won the Staff Well-being Award in December 2023.
• Wellness Room :Enjoy access to our dedicated Wellness Room, where you can unwind with spa treatments, fully funded by the surgery.
• Pilates Sessions: Stay active and relaxed with regular Pilates classes led by a professional instructor, all part of our commitment to your well-being.
• Stress-Free Environment:We maintain a healthy, balanced work-life environment that reduces stress and promotes overall well-being.
• Relax and Recharge :Take advantage of our massage chair during breaks, designed to help you relax and de-stress.
• Outstanding Reputation :Our surgery consistently receives excellent feedback from patients and NHS England, reflecting our dedication to providing high-quality care.

Join us and become part of a team that values your health and happiness.