Job summary
The Office Manager plays a central role in ensuring the smooth, efficient, and patient focused running of the GP surgery. They oversee the day to day administrative operations, support clinical and nonclinical staff, and help maintain high standards of service for the local community in Oldham. This includes managing reception and administrative teams, coordinating workflows, maintaining accurate records, and supporting the practice in meeting NHS requirements and performance targets. The role is essential in creating a well organised, welcoming environment where patients receive timely and effective care.
Main duties of the job
Manage and support reception and admin staff, including rotas, training, and performance.
Coordinate patient-facing processes, such as appointments, repeat prescriptions, and enquiries.
Maintain accurate patient records and ensure compliance with data protection and confidentiality standards.
Support the practice in meeting NHS targets, QOF requirements, and contractual obligations.
Handle recruitment, onboarding, and HR administration for non-clinical staff.
Monitor workflow and improve practice efficiency, including updating procedures and systems.
Manage office supplies, equipment, and facilities, ensuring a safe and organised environment.
Assist with financial tasks, such as invoicing, petty cash, and supporting budget monitoring.
Act as a key point of contact between patients, staff, clinicians, and external organisations.
Support complaint handling and patient feedback to maintain high service standards.
Contribute to practice meetings, reporting on admin performance and operational issues.
About us
Lees Medical Practice is a GP surgery located on Athens Way, Lees, Oldham (OL4 3BP). The Jalal Practice is based in the Integrated Care Centre, New Radcliffe Street, Oldham (OL1 1NL).It provides a full range of NHS primary care services and is currently accepting new patients. The practice offers routine GP appointments, chronic disease management, screening services, and various clinics such as asthma, baby checks, and minor surgery.
Job description
Job responsibilities
Office Manager GP SurgeryBe the driving force behind a modern, patient centred practice
Are you energised by fast paced environments, passionate about people, and motivated by the chance to shape how a GP surgery runs? Were looking for an Office Manager who brings fresh ideas, strong leadership, and a commitment to delivering outstanding patient experiences.
This is a role for someone who thrives on variety: one moment youre supporting your team on the front desk, the next youre improving systems, analysing workflows, or helping the practice innovate. You'll be the heartbeat of the surgery the person who keeps everything running smoothly, supports staff to shine, and ensures patients feel cared for from the moment they walk through the door.
What You'll Lead & DeliverChampion exceptional patient experience, ensuring every interaction is warm, efficient, and well co ordinated.
Inspire, mentor, and develop the admin and reception team, creating a positive, high performing culture.
Streamline and modernise practice processes, using digital tools and creative thinking to improve efficiency.
Oversee day to day operations, ensuring the practice runs like a well oiled machine.
Drive innovation, identifying opportunities to enhance access, reduce bottlenecks, and improve patient flow.
Support delivery of NHS targets and quality frameworks, helping the practice achieve excellence.
Lead on HR administration, including recruitment, onboarding, training, and wellbeing initiatives.
Manage facilities, resources, and suppliers, ensuring a safe, organised, and future ready environment.
Handle patient feedback and complaints with empathy, professionalism, and a solutions focused mindset.
Collaborate closely with GPs, nurses, and external partners, acting as a key connector across the practice.
What Makes This Role ExcitingYou'll have real influence over how the practice evolves.
You'll be part of a team that values innovation, compassion, and continuous improvement.
No two days are the same you'll solve problems, lead people, and shape patient care.
You'll help build a surgery that feels welcoming, modern, and responsive to the community's needs.
Who You AreYou're a natural organiser, a confident communicator, and someone who loves bringing out the best in others. You're calm under pressure, proactive in your approach, and excited by the idea of improving systems and experiences. Above all, you care about people your team, your colleagues, and your patients.
Job description
Job responsibilities
Office Manager GP SurgeryBe the driving force behind a modern, patient centred practice
Are you energised by fast paced environments, passionate about people, and motivated by the chance to shape how a GP surgery runs? Were looking for an Office Manager who brings fresh ideas, strong leadership, and a commitment to delivering outstanding patient experiences.
This is a role for someone who thrives on variety: one moment youre supporting your team on the front desk, the next youre improving systems, analysing workflows, or helping the practice innovate. You'll be the heartbeat of the surgery the person who keeps everything running smoothly, supports staff to shine, and ensures patients feel cared for from the moment they walk through the door.
What You'll Lead & DeliverChampion exceptional patient experience, ensuring every interaction is warm, efficient, and well co ordinated.
Inspire, mentor, and develop the admin and reception team, creating a positive, high performing culture.
Streamline and modernise practice processes, using digital tools and creative thinking to improve efficiency.
Oversee day to day operations, ensuring the practice runs like a well oiled machine.
Drive innovation, identifying opportunities to enhance access, reduce bottlenecks, and improve patient flow.
Support delivery of NHS targets and quality frameworks, helping the practice achieve excellence.
Lead on HR administration, including recruitment, onboarding, training, and wellbeing initiatives.
Manage facilities, resources, and suppliers, ensuring a safe, organised, and future ready environment.
Handle patient feedback and complaints with empathy, professionalism, and a solutions focused mindset.
Collaborate closely with GPs, nurses, and external partners, acting as a key connector across the practice.
What Makes This Role ExcitingYou'll have real influence over how the practice evolves.
You'll be part of a team that values innovation, compassion, and continuous improvement.
No two days are the same you'll solve problems, lead people, and shape patient care.
You'll help build a surgery that feels welcoming, modern, and responsive to the community's needs.
Who You AreYou're a natural organiser, a confident communicator, and someone who loves bringing out the best in others. You're calm under pressure, proactive in your approach, and excited by the idea of improving systems and experiences. Above all, you care about people your team, your colleagues, and your patients.
Person Specification
Qualifications
Essential
- Essential Criteria
- Qualifications & Knowledge
- Strong understanding of GP surgery operations, NHS systems, or primary care administration.
- Knowledge of confidentiality, data protection, and information governance standards.
- Good understanding of HR processes, staff rotas, and performance management.
- Competent in IT systems, including clinical software (e.g., EMIS), Microsoft Office, and digital communication tools.
- Experience
- Proven experience supervising or managing a team in a busy administrative or healthcare setting.
- Experience improving processes, managing workflows, or leading service changes.
- Handling patient or customer enquiries, complaints, and sensitive situations.
- Coordinating day to day operations in a fast paced environment.
- Skills and Abilities
- Excellent leadership skills with the ability to motivate, support, and develop staff.
- Strong organisational and multitasking abilities, with a calm and proactive approach.
- Confident communicator able to engage with patients, staff, clinicians, and external partners.
- Ability to analyse problems, identify solutions, and implement improvements.
- High attention to detail and accuracy in recordkeeping and reporting.
- Ability to work independently, prioritise effectively, and meet deadlines.
Desirable
- Desirable Criteria
- Qualifications & Knowledge
- Formal management or leadership qualification.
- Training in HR, customer service, or project management.
- Understanding of NHS targets, QOF, enhanced services, and primary care performance frameworks.
- Experience
- Experience working specifically in a GP practice or primary care network.
- Leading digital transformation or implementing new systems.
- Managing budgets, procurement, or financial processes.
- Skills & Abilities
- Ability to interpret data and produce reports for meetings or audits.
- Skilled in conflict resolution and staff wellbeing support.
- Experience coordinating multidisciplinary teams.
Person Specification
Qualifications
Essential
- Essential Criteria
- Qualifications & Knowledge
- Strong understanding of GP surgery operations, NHS systems, or primary care administration.
- Knowledge of confidentiality, data protection, and information governance standards.
- Good understanding of HR processes, staff rotas, and performance management.
- Competent in IT systems, including clinical software (e.g., EMIS), Microsoft Office, and digital communication tools.
- Experience
- Proven experience supervising or managing a team in a busy administrative or healthcare setting.
- Experience improving processes, managing workflows, or leading service changes.
- Handling patient or customer enquiries, complaints, and sensitive situations.
- Coordinating day to day operations in a fast paced environment.
- Skills and Abilities
- Excellent leadership skills with the ability to motivate, support, and develop staff.
- Strong organisational and multitasking abilities, with a calm and proactive approach.
- Confident communicator able to engage with patients, staff, clinicians, and external partners.
- Ability to analyse problems, identify solutions, and implement improvements.
- High attention to detail and accuracy in recordkeeping and reporting.
- Ability to work independently, prioritise effectively, and meet deadlines.
Desirable
- Desirable Criteria
- Qualifications & Knowledge
- Formal management or leadership qualification.
- Training in HR, customer service, or project management.
- Understanding of NHS targets, QOF, enhanced services, and primary care performance frameworks.
- Experience
- Experience working specifically in a GP practice or primary care network.
- Leading digital transformation or implementing new systems.
- Managing budgets, procurement, or financial processes.
- Skills & Abilities
- Ability to interpret data and produce reports for meetings or audits.
- Skilled in conflict resolution and staff wellbeing support.
- Experience coordinating multidisciplinary teams.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
