Job summary
THE LINKS MEDICAL PRACTICE
JOB TITLE: Operations Supervisor
Rate of pay: Proposed £16 per hour depending on experience
Hours: Full time preferable (Monday - Friday) hours to be discussed/agreed at interview. We will also consider a job share for the right candidates.
The successful candidate/s will be expected to work across both sites.
Reporting to: Practice Manager
Accountable to: Practice Partners
An exciting opportunity has arisen within the Links Medical Practice for an Operations Supervisor. This role is a permanent position. We would like an individual who is enthusiastic, organised, has strong communication skills and experience of leading teams (ideally linked with experience of working in General Practice).
This will be a great opportunity for someone who is looking to expand and develop their operational and leadership skills in a fast-paced environment, with a view to being a Practice Manager in the future.
Main duties of the job
- Staff Supervision
- HR & Recruitment
- Health and Safety and Risk Management
- Policies and Procedures
- Practice Maintenance
- CQC Compliant
- Information Governance compliance
- To support he Practice Manager as directed
About us
The
practice is managed by 4 GP Partners and the Practice Manager.
Additional
team members are a further 4 GPs, a Physicians Associates and 5 members of the
nursing team. There are approximately 17 administrative and reception team
members. We also actively collaborate with Bromley Clinical Commissioning Group
and 2 other practices as a Primary Care Network team.
The
practice values each other and the skills individuals contribute to the
practice both in terms of daily work schedule and the delivering of patient
care.
We
take part in practice based research. We are also a training practice for
medical students and trainee nurses and we offer excellent support and
training, the opportunity to gain new skills and knowledge in a friendly
learning environment, and an exciting opportunity for someone who is interested
in working in a well-established and growing practice.
Job description
Job responsibilities
As Operations Supervisor, you
will be responsible for supporting the day-to-day management of the practice
sites. You will oversee the response to a wide range of questions and
enquiries, seeing them through to a satisfactory response. You will have
excellent communication skills and the ability to manage a varied and busy
workload. You will ensure all
practice staff are compliant with agreed procedures, protocols and time-scales,
reporting to the Practice Manager as necessary. The candidate must be conscientious, provide
solid supervisory support and have a sound knowledge of HR.
Please see document attached for more information.
Job description
Job responsibilities
As Operations Supervisor, you
will be responsible for supporting the day-to-day management of the practice
sites. You will oversee the response to a wide range of questions and
enquiries, seeing them through to a satisfactory response. You will have
excellent communication skills and the ability to manage a varied and busy
workload. You will ensure all
practice staff are compliant with agreed procedures, protocols and time-scales,
reporting to the Practice Manager as necessary. The candidate must be conscientious, provide
solid supervisory support and have a sound knowledge of HR.
Please see document attached for more information.
Person Specification
Experience
Desirable
- Experience of working in a health care setting
- Knowledge of clinical systems, including EMIS web, Docman
- Experience of working in General Practice
- Experience in supervising a team
- Experience of administrative duties
- Excellent communication skills (written and oral)
- Strong IT skills
- Effective time management
- Ability to work on their own and as part of a team
- Problem solving & analytical skills
- Clear and respectful telephone manner
- Experience of giving good customer care
- Experience of working with multidisciplinary team
- Ability to maintain confidentiality
- An excellent communicator, a good listener, a people person, able to engage with anyone about anything and to convert messages into service improvements.
- Have the ability to develop effective long term relationships with staff
Person Specification
Experience
Desirable
- Experience of working in a health care setting
- Knowledge of clinical systems, including EMIS web, Docman
- Experience of working in General Practice
- Experience in supervising a team
- Experience of administrative duties
- Excellent communication skills (written and oral)
- Strong IT skills
- Effective time management
- Ability to work on their own and as part of a team
- Problem solving & analytical skills
- Clear and respectful telephone manner
- Experience of giving good customer care
- Experience of working with multidisciplinary team
- Ability to maintain confidentiality
- An excellent communicator, a good listener, a people person, able to engage with anyone about anything and to convert messages into service improvements.
- Have the ability to develop effective long term relationships with staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
