IMT and Compliance Administrator

Job summary

To be responsible for the day-to-day functionality of the organisations IT systems, undertaking a range of IT systems duties including patient recalls and to help support the compliance and ongoing improvement and learning of the Practice by training, developing Policies, supporting audits and investigating to Significant events and Complaints.

Duties can include but are not limited to, leading the running of patient searches and requested reporting data, administration of databases, housekeeping, upgrades and general queries. In addition, the post holder will be required to provide support to the multidisciplinary team by supporting audits and policies and investigating and keeping logs of Significant events and Complaints whilst ensuring all issues are resolved or escalated in a timely manner

Main duties of the job

The following are core responsibilities of the IMT and Compliance Administrator.

a. The provision of a local support service to all staff, resolving issues with IT systems and equipment and providing training

b. Effective maintenance of all organisation IT infrastructure, including hardware, office systems, email, telephone, internet and clinical systems, minimising downtime

c. To help develop and implement Policies supporting process and Business Continuity disaster recovery procedures

d. Perform regular process checks and audits to maximise performance support audit

e. Deliver the IT related elements of the staff induction programme

f. Support the team in the effective use of searches, audits and recalls

g. Support the team in the use of the clinical systems

h. Act as a liaison between the organisation and external agencies, for the timely management of all faults

i. Send out mail merges for a number of campaigns, i.e., flu

j. Support the practice manager with online patient access software

k. Drafting of the practice newsletter on a quarterly basis with the PPG

l. Working with the Practice Manager assisting with Complaints and Significant events, acknowledging and investigating in line with Practice policy

m. Supporting the practice manager in the maintenance of the practice and NHS Choices websites

n. Effective monitoring of the Friends and Families Test

o. Manage asset registers as directed by the practice manager

About us

Our Mission Statement:

To provide a caring, high quality, medical service in a friendly, happy and healthy environment

We are innovative and forward-looking, keen to practise good-quality medicine and make a difference in East Sussex Healthcare delivery.

Our GP's are supported by our experienced Nursing team, HCAs, Phlebotomist, Pharmacists, Sonographer and First Contact Practitioner's and Administration team who provide an excellent service to our patients.

EMIS Web clinical system

We are high QOF achievers, offering a wide range of Enhanced Services

List Size - 7,300 Patients

CQC rated Good

Solid evidence of Good clinical performance as measured by local CCG standards

We regret that we will not be able to respond to all applicants. If you have not heard from us 21 days after the closing date please assume you have not been successful at this time.