DISPENSER

Job description

Job responsibilities

Job Description:

JOB TITLE: DISPENSER

REPORTS TO: Dispensary Manager / Practice Manager

HOURS: 37.5HRS

TERMS: PERMANENT CONTRACT

LOCATION: Praze Surgery & Connor Downs Surgery. Both our Surgeries are within 5 or 10 mins drive of the A30.

Job Summary:

The post-holder will be a Team player and project a positive and friendly image to dispensary patients and other visitors. Dealing with queries in a professional, courteous and efficient way.Assist in the preparation and dispensing of prescriptions and assist with stock control, ordering and re-stocking of the dispensary.

The role requires the postholder to have a full clean driving licence.Duties & Responsibilities:

Dispensing

• Dispensing acute prescriptions.
• Dispensing repeat prescriptions requests received by e-mail and Godolphin Health website.
• Updating patients repeat screens on Doctors instructions.

• Dispensing private prescriptions.

• Dosette box packaging and checking Dosette boxes.

• Ensuring the Dispensary area remains clean and tidy.

Prescriptions

• Handing out prescriptions and collecting charges when appropriate.
• Liaising with medication delivery service.
• Taking prescription repeats in person within the practice dispensary.
• Generating prescriptions.
• Completing backs of prescriptions accurately.
• Sorting and endorsing prescriptions.
• Processing and bundling prescriptions for the Prescription Pricing Authority.

Stock Control

• Ordering appropriate quantities of goods via the wholesalers computer link.
• Checking goods as and when they are delivered on a daily basis.
• Being responsible for the receipt and recording of controlled drugs.
• Returning incorrect goods to the wholesalers.
• Stocking shelves, refrigerators and other storage areas using rotation method.
• Removing out of date stock from the shelves, refrigerators and other storage areas.
• Disposal of returned unused medicines.

Other

• Undertake Dispensary Review of Medicines with patients.
• Participate in ongoing and ad hoc audits.
• Provide cover to the other Surgery at last minute notice.

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners, the Dispensary Manager or the Practice Manager.

Confidentiality:

• A strict confidentiality policy is in place, that all staff are asked to comply with.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Please note that this position requires a standing position for long periods.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• NVQ2 in Dispensary in General Practice is the minimum qualification required for this position.
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Achievement of the Dispensary Services Quality Scheme.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other Team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the Team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other Team members.
• Communicate effectively with patients and carers.
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audits where appropriate.

Person Specification

Experience

Essential

• Experience of working well within a small Team.
• Experience of working with EMIS software.
• Experience of dealing with vulnerable patients.
• Ability to accurately interpret and fill prescriptions, ensuring correct medication and dosage.
• Excellent verbal and non-verbal communication skills to interact effectively with patients and colleagues.
• Meticulous attention to detail is crucial for dispensing medications accurately and maintaining patient records.
• Strong customer service skills to provide guidance and support to patients, fostering trust and rapport.
• Ability to manage stock levels and ensure accurate inventory control.

Desirable

• Experience of working in primary care
• Experience of working in a GP Practice

Qualifications

Essential

• NVQ2 in Dispensary in General Practice is the minimum qualification required for this position.
• Full Clean Driving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Godolphin Health

Address

Praze Surgery

School Lane, Praze-an-Beeble

Camborne

Cornwall

TR14 0LB

Employer's website

https://www.godolphinhealth.co.uk (Opens in a new tab)