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PATIENT CARE NAVIGATOR

Godolphin Health

Information:

This job is now closed

Job summary

We have an exciting new opportunity for a Patient Care Navigator to join our busy, happy Team here at Godolphin Health. We are looking for an enthusiastic and organised person to carry out this role.

The post holder will be responsible for undertaking a range of tasks all related to patient information. You will require excellent customer service skills as your role will involve direct face to face contact with patients. Tasks also involve patient contact via telephone and the use of our various electronic medical information systems.

A comprehensive, more detailed Job Description is available on request.

Main duties of the job

To provide the Team with an outstanding patient reception and support service.

  • Greeting and attending to patients in person and over the phone
  • Professionally assisting doctors, staff, visitors, and patients
  • Answering all phone calls in a professional and courteous manner
  • Maintaining appointments and providing direction to people in person and on the phone
  • Performing associated clerical work and disseminating information to the relevant medical Team members. Competently using the associated software.
  • Scheduling and reorganising appointments.
  • Assisting patients with completing necessary forms and documentation, as well as ensuring that all information acquired is accurate and current

ESSENTIAL SKILLS

  • GP Surgery Experience
  • Good IT Skills
  • Excellent Customer Service Skills
  • Able to work on a Monday and a Friday
  • Ability to drive. You will be on a rota covering 2 surgery sites, that are 4.5 miles away from each other. However it is very unlikely that you will be asked to move in between Practices unless there is an urgent manning problem.

DESIRABLE SKILLS

  • Navigate the Medical Information Systems EMIS, DOCMAN & KLINIC

About us

Our practice takes pride in delivering high quality, compassionate care to our patients whilst maintaining sustainable working conditions for the whole team.

Our CQC report, confirms that we provide a safe, effective and well lead service to our patients and personnel (rated good overall).

We currently offer a fantastic multidisciplinary team of Clinicians that are led by 3 Partners. These are supported by experienced Managers, dispensers, administration and patient care navigation personnel.

We work from 2 large purpose-built surgeries, 1 at Praze an Beeble and the other at Connor Downs. They are separated by 4.5 miles of rural countryside.

Regular training events keep our Team up to date with their roles and we keep morale high by organising well supported social events.

Uniform and onsite parking is provided.

We are also a member of a Cycle to Work Scheme - Cyclescheme.

Date posted

15 November 2024

Pay scheme

Other

Salary

£11.50 an hour to be reviewed after a successful 12 month probation period

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

A2721-24-0001

Job locations

Praze Surgery

School Lane, Praze-an-Beeble

Camborne

Cornwall

TR14 0LB


Connor Downs Surgery

Turnpike Road

Connor Downs

Hayle

Cornwall

TR27 5DT


Job description

Job responsibilities

To support the Clinical Teams in delivering an outstanding patient care reception and navigation service.

With the EMIS system

Confidently booking appointments ensuring use of correct appointment slots types and appropriate clinician. Following protocol for certain appointments i.e.: cervical smear test, imms etc. Cancelling/rearranging appointments.

Accessing patients results and informing as appropriate.

Being able to confidently mange EMIS workflow in tasks adhering to protocol and prioritising urgent requests.

Sending letters to patients using appropriate template where necessary.

Confidently liaising with staff from the wider NHS (District Nursing Team, Retinal Screening etc).

Confidently liaising with staff from the wider NHS (District Nursing Team, Retinal Screening etc).

Good knowledge of using the online portal for DN referrals (Strata)

Able to clearly and appropriately document communications from all departments on patient record

Able to add requests to ICE, print labels, check requests.

The ability to maintain waiting list spreadsheets.

Scanning via EMIS - adding to workflow or not as required

With the DOCMAN System

Being able to confidently navigate your way around the system. (Using the highlighter, forward, add comment and complete a task)

Support task co-ordinator with task list and action appropriately as required.

Being able to clearly document /inform /action workflow within the DOCMAN system.

Being able to competently scan to DOCMAN and understanding what requires adding to workflow or not.

With the KLINIK system

Navigate your way around the system.

Being able to clearly document /inform /action workflow within the KLINIK System.

Creating new KLINIK requests and directing them to the most appropriate tile.

Monitor pt response via KLINIK SMS and contact via telephone call if no response.

OTHER

Develop and maintain good working relationships with colleagues.

Develop good working relationship with patients while maintaining professional boundaries.

Possess good telephone manner and ability to appropriately action calls.

Competently action RIP protocol.

Complete open and close down procedures.

The ability to check the Navigator email account for correspondence and action appropriately.

Good knowledge of process for referral to outside agencies (healthier you, midwife, smoking cessation etc).

Maintain Bluestream E-Learning ensuring all requirements are in date.

Understanding process of incoming and outgoing post.

Job description

Job responsibilities

To support the Clinical Teams in delivering an outstanding patient care reception and navigation service.

With the EMIS system

Confidently booking appointments ensuring use of correct appointment slots types and appropriate clinician. Following protocol for certain appointments i.e.: cervical smear test, imms etc. Cancelling/rearranging appointments.

Accessing patients results and informing as appropriate.

Being able to confidently mange EMIS workflow in tasks adhering to protocol and prioritising urgent requests.

Sending letters to patients using appropriate template where necessary.

Confidently liaising with staff from the wider NHS (District Nursing Team, Retinal Screening etc).

Confidently liaising with staff from the wider NHS (District Nursing Team, Retinal Screening etc).

Good knowledge of using the online portal for DN referrals (Strata)

Able to clearly and appropriately document communications from all departments on patient record

Able to add requests to ICE, print labels, check requests.

The ability to maintain waiting list spreadsheets.

Scanning via EMIS - adding to workflow or not as required

With the DOCMAN System

Being able to confidently navigate your way around the system. (Using the highlighter, forward, add comment and complete a task)

Support task co-ordinator with task list and action appropriately as required.

Being able to clearly document /inform /action workflow within the DOCMAN system.

Being able to competently scan to DOCMAN and understanding what requires adding to workflow or not.

With the KLINIK system

Navigate your way around the system.

Being able to clearly document /inform /action workflow within the KLINIK System.

Creating new KLINIK requests and directing them to the most appropriate tile.

Monitor pt response via KLINIK SMS and contact via telephone call if no response.

OTHER

Develop and maintain good working relationships with colleagues.

Develop good working relationship with patients while maintaining professional boundaries.

Possess good telephone manner and ability to appropriately action calls.

Competently action RIP protocol.

Complete open and close down procedures.

The ability to check the Navigator email account for correspondence and action appropriately.

Good knowledge of process for referral to outside agencies (healthier you, midwife, smoking cessation etc).

Maintain Bluestream E-Learning ensuring all requirements are in date.

Understanding process of incoming and outgoing post.

Person Specification

Experience

Essential

  • Good IT Skills
  • Excellent Customer Service Skills
  • Team Player
  • Ability to drive. You will be on a rota covering 2 surgery sites, that are 4.5 miles away from each other.

Desirable

  • Working in a GP Practice
  • Navigate the Medical Information Systems EMIS, DOCMAN & KLINIC
Person Specification

Experience

Essential

  • Good IT Skills
  • Excellent Customer Service Skills
  • Team Player
  • Ability to drive. You will be on a rota covering 2 surgery sites, that are 4.5 miles away from each other.

Desirable

  • Working in a GP Practice
  • Navigate the Medical Information Systems EMIS, DOCMAN & KLINIC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Godolphin Health

Address

Praze Surgery

School Lane, Praze-an-Beeble

Camborne

Cornwall

TR14 0LB


Employer's website

https://www.godolphinhealth.co.uk (Opens in a new tab)

Employer details

Employer name

Godolphin Health

Address

Praze Surgery

School Lane, Praze-an-Beeble

Camborne

Cornwall

TR14 0LB


Employer's website

https://www.godolphinhealth.co.uk (Opens in a new tab)

For questions about the job, contact:

HR Manager

alyson wynn

alyson.wynn2@nhs.net

01209708947

Date posted

15 November 2024

Pay scheme

Other

Salary

£11.50 an hour to be reviewed after a successful 12 month probation period

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

A2721-24-0001

Job locations

Praze Surgery

School Lane, Praze-an-Beeble

Camborne

Cornwall

TR14 0LB


Connor Downs Surgery

Turnpike Road

Connor Downs

Hayle

Cornwall

TR27 5DT


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