Job summary
We are a large busy GP practice located in Watford, looking to employ a receptionist with excellent communication and phone skills who will be available to work across our 4 sites. As the first point of contact, this role is integral to our approach to patient care, both face to face and on the telephone.
Main duties of the job
Be available to work 5 days on 6 hour shifts allocated on a rolling am/pm rota, morning shift starts at 7am and afternoon shift starts at 1pm. The role includes lots of telephone work.
You will be expected to receive, assist and direct patients either in
person or via phone in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Ensure that enquiries from patients are
efficiently handled.
Provide general assistance to the practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
About us
We are a large friendly teaching GP practice with over 36,000 patients and a team of enthusiastic, multi-disciplinary and friendly staff. We require a Medical Receptionist with initiative, drive, strong interpersonal, admin and IT skills.
Job description
Job responsibilities
Job summary:
Receive, assist and direct patients in
person or via phone in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Ensure that enquiries from patients are
efficiently handled
Provide general assistance to the practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Job responsibilities:
Reception
- Process
appointment requests from patients by telephone and in person.
- Provide general
assistance to the practice team and project a positive and friendly image
to patients and other visitors, either in person or via the telephone
- Handling repeat
prescriptions
- Deal with
visits requests ensuring they are entered on computer with the patient
records
Administration
- To have a
thorough knowledge of all practice procedures.
- To work in
accordance of written protocols
- Pulling/filing
notes as necessary
- Photocopying as requested
- Dealing with post
Other Tasks
- Clear and stock rooms
after surgeries
- Ensure building
security and have thorough knowledge of doors/windows/alarm.
- Any other tasks
allocated by managers
Job description
Job responsibilities
Job summary:
Receive, assist and direct patients in
person or via phone in accessing the appropriate service or healthcare
professional in a courteous, efficient and effective way.
Ensure that enquiries from patients are
efficiently handled
Provide general assistance to the practice
team and project a positive and friendly image to patients and other visitors,
either in person or via the telephone
Job responsibilities:
Reception
- Process
appointment requests from patients by telephone and in person.
- Provide general
assistance to the practice team and project a positive and friendly image
to patients and other visitors, either in person or via the telephone
- Handling repeat
prescriptions
- Deal with
visits requests ensuring they are entered on computer with the patient
records
Administration
- To have a
thorough knowledge of all practice procedures.
- To work in
accordance of written protocols
- Pulling/filing
notes as necessary
- Photocopying as requested
- Dealing with post
Other Tasks
- Clear and stock rooms
after surgeries
- Ensure building
security and have thorough knowledge of doors/windows/alarm.
- Any other tasks
allocated by managers
Person Specification
Qualifications
Essential
- Excellent interpersonal skills
- Team player
Desirable
- GCSE grade C or above
- Full training will be given to applicants with relevant transferable skills
Experience
Desirable
- Previous experience working in a GP Practice
- Knowledge of SystmOne clinical system
Person Specification
Qualifications
Essential
- Excellent interpersonal skills
- Team player
Desirable
- GCSE grade C or above
- Full training will be given to applicants with relevant transferable skills
Experience
Desirable
- Previous experience working in a GP Practice
- Knowledge of SystmOne clinical system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
