Job summary
We are seeking a motivated and organised Practice Administrator to join our friendly and supportive primary care team. The postholder will play a vital role in ensuring the smooth running of day-to-day administrative and clinical support processes, contributing to high-quality patient care and effective practice operations.
The role requires excellent organisational skills, attention to detail and the ability to work collaboratively with clinicians, managers and administrative colleagues in a busy healthcare environment.
Main duties of the job
- Act as a point of contact for patients, clinicians and external organisations regarding referrals, appointments and administrative queries, ensuring a professional and patient-focused service.
- Manage queries relating to care, treatment and referrals, escalating issues as appropriate, including urgent or expedited referrals.
- Investigate complex patient enquiries and liaise with the clinical team to support timely and appropriate patient care.
- Accurately summarise and maintain patients medical records.
- Monitor daily appointment schedules to ensure appropriate booking, effective capacity management and optimal utilisation.
- Manage patient-related tasks within the clinical system, ensuring tasks are completed within agreed timescales and prompting action where required.
- Check and allocate laboratory results, respond to unmatched items and ensure results are reviewed promptly by clinicians.
- Review and manage the generic practice mailbox, dealing with relevant items and allocating others appropriately.
- Coordinate recalls and reviews, supporting data entry, reporting requirements, QOF, Enhanced Services and screening programmes.
- Maintain accurate databases, support data quality initiatives and assist with audits, information requests and compliance requirements.
- Support the management team with day-to-day operational processes and work collaboratively as a key member of the administrative team.
- Participate in team meetings, training and continuous professional development.
About us
Eric Moore Partnership is a well-established GP surgery with a strong reputation for compassionate, patient-centred care and a genuinely supportive working culture. The practice is built on positive values, teamwork and mutual respect, creating an environment where staff feel valued, listened to and empowered to do their best work.
The team at Eric Moore Partnership is friendly, inclusive and collaborative, with a shared commitment to high clinical standards and continuous improvement. Colleagues support one another, knowledge is openly shared, and individual contributions are recognised and appreciated. This positive ethos helps foster both professional development and job satisfaction across all roles.
The practice places great importance on staff wellbeing, understanding that a healthy, motivated team is essential to delivering excellent care to patients. With approachable leadership, open communication and a culture that encourages balance and learning, Eric Moore Partnership offers a welcoming and rewarding place to work within primary care.
Job description
Job responsibilities
Main Duties and ResponsibilitiesPatient Administration & Clinical Support
-
Act as a point of contact for patients regarding referrals, appointments and administrative queries, providing a professional, friendly and patient-focused service.
-
Deal with patient and clinician queries relating to patient care, treatment and referrals, highlighting issues as appropriate, including requests for referrals to be expedited.
-
Investigate complex patient enquiries and liaise with the clinical team to ensure patients receive appropriate treatment and care in a timely manner.
-
Ensure patients medical records are summarised accurately and promptly upon receipt.
Appointments, Tasks & Clinical Systems
-
Monitor daily appointment schedules, ensuring bookings are appropriate, capacity is maintained and available appointments are utilised effectively.
-
Review and manage patient-related tasks within the clinical system, ensuring tasks are completed within agreed timeframes and prompting team members where actions are overdue.
-
Check laboratory results, reallocate as required, respond to unmatched items and ensure results are reviewed by the clinical team in a timely manner.
-
Review and respond to items in the generic mailbox, dealing with relevant matters and allocating or escalating items to appropriate team members as required.
Recalls, Screening & Population Health
-
Coordinate patient recalls and reviews, supporting data entry, recall systems and reporting requirements (including QOF and Enhanced Services).
-
Ensure appropriate monitoring and recording of national screening programmes (e.g. breast, bowel, cervical screening).
-
Support the practices Population Health system, contributing to the management of patients with the highest clinical and social needs.
Data Quality, Audits & Governance
-
Maintain accurate databases and support data quality improvement initiatives.
-
Assist with internal and external audits, information requests and reporting requirements.
-
Support compliance with NHS, CQC and local policies and procedures.
Team & Organisational Support
-
Provide administrative support to the management and leadership team to ensure effective and efficient practice operations.
-
Be a key member of the administrative team, establishing strong working relationships with clinicians, managers and colleagues across the practice.
-
Participate in team meetings, training and continuous professional development activities.
Job description
Job responsibilities
Main Duties and ResponsibilitiesPatient Administration & Clinical Support
-
Act as a point of contact for patients regarding referrals, appointments and administrative queries, providing a professional, friendly and patient-focused service.
-
Deal with patient and clinician queries relating to patient care, treatment and referrals, highlighting issues as appropriate, including requests for referrals to be expedited.
-
Investigate complex patient enquiries and liaise with the clinical team to ensure patients receive appropriate treatment and care in a timely manner.
-
Ensure patients medical records are summarised accurately and promptly upon receipt.
Appointments, Tasks & Clinical Systems
-
Monitor daily appointment schedules, ensuring bookings are appropriate, capacity is maintained and available appointments are utilised effectively.
-
Review and manage patient-related tasks within the clinical system, ensuring tasks are completed within agreed timeframes and prompting team members where actions are overdue.
-
Check laboratory results, reallocate as required, respond to unmatched items and ensure results are reviewed by the clinical team in a timely manner.
-
Review and respond to items in the generic mailbox, dealing with relevant matters and allocating or escalating items to appropriate team members as required.
Recalls, Screening & Population Health
-
Coordinate patient recalls and reviews, supporting data entry, recall systems and reporting requirements (including QOF and Enhanced Services).
-
Ensure appropriate monitoring and recording of national screening programmes (e.g. breast, bowel, cervical screening).
-
Support the practices Population Health system, contributing to the management of patients with the highest clinical and social needs.
Data Quality, Audits & Governance
-
Maintain accurate databases and support data quality improvement initiatives.
-
Assist with internal and external audits, information requests and reporting requirements.
-
Support compliance with NHS, CQC and local policies and procedures.
Team & Organisational Support
-
Provide administrative support to the management and leadership team to ensure effective and efficient practice operations.
-
Be a key member of the administrative team, establishing strong working relationships with clinicians, managers and colleagues across the practice.
-
Participate in team meetings, training and continuous professional development activities.
Person Specification
Experience
Essential
- Previous administrative experience in a healthcare or similar setting.
- Excellent organisational, communication and time management skills.
- Proficient in Microsoft Office.
- Strong attention to detail with effective problem-solving skills.
- Professional, friendly and patient-focused approach.
- Adaptable, resilient and able to work under pressure.
- Team player with a flexible and proactive approach.
- Commitment to continuous improvement and service excellence.
Desirable
- Experience working in a GP Practice or NHS environment.
- Knowledge of medical terminology and primary care systems.
- Knowledge of clinical software system (TPP SystmOne).
- Understanding of CQC requirements and NHS compliance frameworks.
Person Specification
Experience
Essential
- Previous administrative experience in a healthcare or similar setting.
- Excellent organisational, communication and time management skills.
- Proficient in Microsoft Office.
- Strong attention to detail with effective problem-solving skills.
- Professional, friendly and patient-focused approach.
- Adaptable, resilient and able to work under pressure.
- Team player with a flexible and proactive approach.
- Commitment to continuous improvement and service excellence.
Desirable
- Experience working in a GP Practice or NHS environment.
- Knowledge of medical terminology and primary care systems.
- Knowledge of clinical software system (TPP SystmOne).
- Understanding of CQC requirements and NHS compliance frameworks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
