Medical Receptionist

Job description

Job responsibilities

Front Desk/s and General Duties

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Book appointments and telephone consultations as necessary

Receive patients at the Reception Desk during surgery hours and send patients down to appropriate clinician

Dealing with emergences as they arise (eg. Arranging ambulances)

Signing in all visitors to the practice

Hand out repeat prescriptions and sick notes and any other paperwork as necessary

Deal with requests for interpreters

Handing out new patient registration pack to newly registering patients

Answering internal telephone calls

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same

Chaperone duties

Adhere to all practice policies and procedures

Clearing your work area when you have finish

Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Business Manager

Visit Desk

Deal with requests for visits and obtain all relevant information

Print off the necessary paperwork for each visit request

Distribute the visits equally amongst the Doctors

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Admin Duties

Receive and make telephone calls as required.

Book appointments and telephone consultations for Emis Tasks and Docman Workflow as requested by the Doctors

Open incoming mail and distribute as appropriate

Scan all hospital letters, results and any other correspondence as necessary into patient records

Dealing with EDTs

Updating patient contact details

Adhere to all practice policies and procedures

Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager

Daily checking ofmail box

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health and Safety Policy, to include:

Identifying the risk involved in work activities and undertaking such activities in a way that managed those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, to include:

Participating in an annual individual appraisal

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

NB It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the Practice. The Partners reserve the right to redistribute duties and functions among members of staff from time to time.

Person Specification

Experience

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Castleton Health Centre

Address

Castleton Health Centre

2 Elizabeth Street

Rochdale

Lancashire

OL11 3HY

Employer's website

https://www.castletonhealthcentre.co.uk/ (Opens in a new tab)