PCN Digital and Transformation Lead

Job description

Job responsibilities

Job title:

PCN Digital and Transformation lead

Band:

Based on up to Band 8A

Job type: Permanent

Hours: Full time (37.5 hours per week)

Location: Tone Valley and Taunton Central Primary Care Networks (PCN) are based in Taunton, covering 10 Primary Care GP Practices. This role includes working across both Primary Care Networks and will require travelling between Practices which include, Creech Medical Centre, Lyngford Park Surgery, North Curry Health Centre, Taunton Vale Healthcare, Warwick House Medical Practice for Tone Valley PCN, and College Way Surgery, The Crown Medical Centre, French Weir Health Centre, Quantock Vale Surgery and St James Medical Centre for Taunton Central PCN.

The base location for this post will be Taunton Vale Healthcare, however, this role does involve travelling to all the above sites. The post holder must have a full driving licence and access to their own vehicle.

This role will involve working across both PCNs, to work collaboratively to improve the quality of services and provision for patients. This is a key role to scope and deliver digital solutions to increase efficiency and streamline the patient experience.

The post holder will work closely with the practices in the PCN and be supported by the PCN Clinical Directors and Business Manager. Further professional development to meet the needs of the individual and the PCN will be very much encouraged and supported.

Role Summary

As Digital and Transformation lead you would be expected to support the adoption and/or optimisation of new technology and other initiatives to improve patient care and enabling PCN staff to work more effectively to support the sustainability of general practice services.

Key responsibilities:

Improve adoption and/or optimisation of new technology to enhance patient access and experience and increase PCN productivity.

Build relationships and facilitate collaboration between practices and the wider system to support the delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access).

To develop PCN services such as Community Investigation Hubs improving the pathway for referrals for investigations and services; Phlebotomy, ABPM, microsuction, ear irrigation, spirometry, FENO.

Lead an improvement approach to change including building capability for quality improvement within the PCN and system wide approaches to problem solving.

Review and improve the PCN's digital maturity, develop use of social media to promote the PCN activities and services optimise use of existing tools; EMIS web, ardens Manager, TeamNet, C the Signs, Cloud Telephony.

Support population health management.

Understand demand, capacity and activity.

Assist in the achievement of targets, use of Ardens Manager Platform

Drive improvements in patient experiences of access and staff experience at work.

Support training needs and support to practices.

Facilitate clinically led innovation and the effective adoption of improvement initiatives, including integrated working at neighbourhood and/or place level to improve access to services for patients.

Communication:

Forge close working relationships with member practices across the PCN.

Communicate, engage and build relationships with key strategic policy makers to influence the development of strategy and policies.

Engage and manage relationships with stakeholders to achieve a common purpose and realise mutual benefits.

Communicate the vision for the PCN and support the development of strategy and operational policies that support this vision.

Analysis and Service improvements:

Responsible for the delivery of robust information systems to ensure that all project documentation is stored and used effectively (dashboards, highlight reports, risk and issues logs etc).

Develop programme and project management tools, reports and templates that are transferable between projects and can be used for the project lifetime, from design to benefits realisation.

Involve the public and patients in the policy development and decision-making.

Interrogate and analyse information to support the delivery of clear project reporting and project outcomes.

Write, submit and communicate regular high-level project reports for the PCN board, showing progress against milestones, status, resource requirements, issues, risks and dependencies, making recommendations where appropriate.

Enable practices to meet key performance indicators and milestones for specific programmes and projects, managing conflicts and ensuring that interdependencies are managed effectively.

Job Description Agreement:

This Job Description is flexible, and the post holder will be expected to undertake any other duties appropriate to the role and grade as may be required by the PCNs. This job description is subject to change from time to time in line with organisational need and the post holders agreement should not unreasonably be denied.

Person Specification

Qualifications

Essential

• Significant knowledge and experience of project management or programme management (PRINCE2 or Managing Successful Programmes MSP) and service development, delivering projects in a multi-agency or complex environment.

Desirable

• Degree level or Higher Education equivalent qualifications. Management qualifications. Formal project or programme management qualification. EMIS super user.

Experience

Essential

• Primary care experience. EMIS experience. Has previously led digital transformation across a broad and varied geography being able to support a single model where necessary but also support localism where also needed. Demonstrable experience of involving service users and carers in the design and delivery of health services. Demonstrable experience in project management to include planning, implementing, and managing projects across multiple organisations or teams. Demonstrable experience of effectively engaging with key stakeholders, such as clinical staff, system partners including Health Watch. Experience of developing project plans and overseeing the delivery of projects to complete and finish. Demonstrable experience of producing accurate plans and project documents which inform and influence target audience. Experience of working under pressure to tight deadlines. Experience of working autonomously on a pre-determined piece of work.

Desirable

• Experience in the commissioning and contracting processes within the NHS or provider sector of the NHS including service planning, design, and development, and managing organisational performance. Experience of operating in a politically sensitive environment. Experience of Health Service Management, Change Management, and workforce redesign.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taunton Central Primary Care Network

Address

Taunton Vale Healthcare

Lisieux Way

Taunton

Somerset

TA1 2LB

Employer's website

https://www.quantockvalesurgery.nhs.uk/about-our-surgery/taunton-central-primary-care-network/ (Opens in a new tab)