Birchwood Practice

Reception Supervisor

The closing date is 01 May 2026

Job summary

We are looking to recruit an experienced and dynamic reception supervisor to lead our team. The ideal candidate will enjoy supporting others and want to make a difference in primary care. This role requires a hands-on approach to managing daily operations, support the reception team in the day to day running of reception and is integral to our approach to patient care, both face-to-face, virtually and on the telephone.

Ideally you will have at least 2 years current/recent experience as a medical receptionist role and current or recent experience of a supervisory role.

f you are driven, enthusiastic, and love being part of a friendly and supportive team then this could be for you.

Main duties of the job

Hold responsibility for the day-to-day supervision of reception and associated functions.
support reception staff and ensure the smooth running of the reception team
take part in the training and development of reception staff
Ensure delivery of high quality of care to patients
To provide a focal point of communication between patients, doctors, and other medical staff
To act as a role model, demonstrating and promoting the standards expected by the practice and creating the energy and enthusiasm for the service.
To liaise with and assist with the wider Management team to ensure the smooth running of the surgery.

About us

You will be joining an amazing practice team who are friendly and very supportive towards each other, and who pride themselves on their professional and caring approach to supporting the 10,500 patients under their care and the local community.

We are part of Poole North PCN and benefit from additional services including, Advanced Nurse Practitioners, Clinical Pharmacists, an MSK specialist, Mental Health Practitioner, Pharmacy Technicians, Social Prescribers, Physios, Health coaches, and Teenage Counsellors

Date posted

08 April 2026

Pay scheme

Other

Salary

£13.20 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A2703-26-0000

Job locations

Northmead Drive

Creekmoor

Poole

Dorset

BH17 7XW

Birchwood Medical Centre

327 Wimborne Road

Poole

Dorset

BH15 3ED

Job description

Job responsibilities

Co-ordinate staff to ensure all tasks are completed on a daily basis to include, but not limited to, appointment management, visits, issuing of scripts, scanning, workflow, new registrations, deductions, emails

Act as a role model to reception staff, supporting, motivating and promoting good staff relations.

Submit all holiday requests to the Operations Manager and approve accordingly

Ensure all Practice Protocols and Standard Operating Procedures are understood and adhered to.

Ensure all staff are aware of the disciplinary and grievance procedure and have an understanding of health & safety.

In conjunction with the Deputy Practice Manager complete annual appraisals and help support reception staff in achieving their development plans.

Monitor staff attendance, sickness absence, annual leave and daily rotas

Assist with the appropriate recruitment and selection procedure for reception staff.

Provide induction training of all new staff to agreed standards and ongoing review

Undertake, in association with the Deputy Practice Manager, reception probation reviews.

Assist with and minimise potential problems that may lead to complaints.

Deal with complaints directly related to the reception team, duties, appointments and prescriptions.

Oversee the alteration/cancellation of clinics and make alternative arrangements in an emergency.

Oversee e-learning and training of all reception staff and manage PLT sessions

Coordinate and facilitate staff meetings.

Report IT issues to Healthcare as and when required.

Work on appropriate ad-hoc projects as and when required

Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures.

Ensure TV monitor messages are kept up to date and display new messages when required.

Appointment system Supervise the correct use of the computerised appointment system

Assist with creating new clinics on S1 alongside the Operations Manager.

Ensure that staff trays are marked when a doctor is on leave so that any correspondence is not left while the GP is off

Ensure correct procedures are followed when the practice is informed of a patient death.

Ensure samples are collected daily in a timely fashion.

Provide hands on support to all reception staff and carry out any of the duties of a Birchwood Receptionist as detailed below

Reception Desk, greeting of patients, dealing with their enquiries in a courteous and polite manner. Giving out previously prepared repeat prescriptions, making appointments and booking patients in for surgeries and clinics.

Telephone Duties: answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely. Contacting hospitals, Health Authorities and various other agencies for results, appointments, booking, referrals and patient information.

Making appointments: offering and arranging the appointments for doctors, nurses and PCN staff.