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Hough Green Health Park

Reception Team Leader/Care Co-Ordinator

Information:

This job is now closed

Job summary

We are looking for an enthusiastic and experienced Team Leader to manage our small but busy reception Team and area to ensure we deliver a smooth, efficient and professional service to patients, clinicians and visitors.

Main duties of the job

Patient services/Care Co-Ordinator

Deal with complaints in accordance with practice complaints procedure and evaluate suggestions

Ensure adequate staffing for patient services

Ensure all online patient services are kept up to date and patients informed

Ensure systems are in place for marrying up of notes and recording of data

Work as part of the reception front desk to ensure cover is met

Support Administration team in the annual calling of patients for flu and other vaccination clinic

Be main contact for aligned care home

Employed staff

Provide induction training for new staff and ongoing training for existing staff to ensure that they remain abreast of new developments

Manage and monitor areas of poor performance within the reception team when identified

Ensure Practice policies are followed and accurate records are kept with particular reference to: appointments, messages, visits, post, patient registration, repeat prescriptions, filing systems, births and deaths

Implementation and maintenance of staff rotas to reflect needs of the business

Liaise with management team concerning staffing and organisation of work

Liaise with other members of the primary health care team, outside agencies and Practice volunteers as required

Admin

Attend staff meetings

Liaise and work with Office Manager to ensure admin work is flowed correctly

About us

Hough Green Health Park provides care and support to around 5000 patients in the Widnes area. We are a small and friendly practice with a fantastic team of GPs, Practice Nurses, ANP, HCA, Clinical Pharmacist, Admin and Reception staff. Plus other non clinical staff who support our Practice and patient population.

Details

Date posted

29 June 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2702-23-0000

Job locations

Hough Green Road

Widnes

WA8 4NJ


Job description

Job responsibilities

See attached Job Description:

JOB TITLE:RECEPTION TEAM LEADER /Care Co-Ordinator

REPORTS TO: PRACTICE MANAGER

HOURS: 32 hours over 5 days

Job summary:

The purpose of the role is to:

Lead our small but busy reception area and staff to ensure we deliver a smooth, efficient and professional service to patients, clinicians and visitors.

Job description

Job responsibilities

See attached Job Description:

JOB TITLE:RECEPTION TEAM LEADER /Care Co-Ordinator

REPORTS TO: PRACTICE MANAGER

HOURS: 32 hours over 5 days

Job summary:

The purpose of the role is to:

Lead our small but busy reception area and staff to ensure we deliver a smooth, efficient and professional service to patients, clinicians and visitors.

Person Specification

Qualities and Attributes

Essential

  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to use own judgment, resourcefulness and common sense
  • Ability to work without direct supervision and determine own workload priorities
  • Ability to work as part of an integrated multi-skilled team
  • Pleasant and articulate
  • Able to work under pressure
  • Able to work in a changing environment
  • Able to use own initiative

Desirable

  • Basic IT Skills

Qualifications

Essential

  • Essential
  • English GCSE Level C or equivalent
  • A demonstrable commitment to professional development
  • Team Leader/Management Experience of lower grade staff
  • Experience of working in a busy department
  • Experience of Microsoft Office software
  • Experience of dealing with the public/patients
  • Excellent communication skills

Desirable

  • Desirable
  • EMIS Web Docman 10 experience
  • Primary Care Experience
Person Specification

Qualities and Attributes

Essential

  • An understanding, acceptance and adherence to the need for strict confidentiality
  • Ability to use own judgment, resourcefulness and common sense
  • Ability to work without direct supervision and determine own workload priorities
  • Ability to work as part of an integrated multi-skilled team
  • Pleasant and articulate
  • Able to work under pressure
  • Able to work in a changing environment
  • Able to use own initiative

Desirable

  • Basic IT Skills

Qualifications

Essential

  • Essential
  • English GCSE Level C or equivalent
  • A demonstrable commitment to professional development
  • Team Leader/Management Experience of lower grade staff
  • Experience of working in a busy department
  • Experience of Microsoft Office software
  • Experience of dealing with the public/patients
  • Excellent communication skills

Desirable

  • Desirable
  • EMIS Web Docman 10 experience
  • Primary Care Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hough Green Health Park

Address

Hough Green Road

Widnes

WA8 4NJ


Employer's website

https://www.houghgreenhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hough Green Health Park

Address

Hough Green Road

Widnes

WA8 4NJ


Employer's website

https://www.houghgreenhealth.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Angela Clague

angela.woods7@nhs.net

01515115805

Details

Date posted

29 June 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

A2702-23-0000

Job locations

Hough Green Road

Widnes

WA8 4NJ


Supporting documents

Privacy notice

Hough Green Health Park's privacy notice (opens in a new tab)