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Sutton Primary Care Networks

Vasectomy Services Lead & Care Coordinator

The closing date is 27 March 2026

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Job summary

The Sutton PCNs are looking to employ Vasectomy Services Lead & Care Coordinator to support the Sutton Primary Care Network team in the delivery of Vasectomy Services for patients, working as part of the PCN multidisciplinary team. You'll be joining a great team in a great place, where your commitment will be genuinely valued, your skills respected, and your ambition rewarded. Thank you for taking the time of submitting your application and agreeing to meet with our Patient Services team for the next stage of the recruitment process.

Main duties of the job

The Vasectomy Services Lead & Care Coordinator is responsible for the full operational management, care coordination and HCA support of the Sutton PCN vasectomy service. The postholder oversees referral flow, clinic operations, reporting, governance, and provides hands-on HCA support during vasectomy clinics. You will be joining an enthusiastic and motivated team who are friendly and approachable. We are very patient focused and staff development is high on our agenda. As part of our team we want to develop all staff to the highest standard.

About us

Sutton has a population of approximately 200,000 residents registered to 21 practices and there are currently 4 Primary Care Networks (PCNs); Carshalton, Cheam & South Sutton, Central Sutton and Wallington PCN; each serving a population of approximately 50,000 patients. PCNs form a key building block of the NHS long-term plan. Bringing general practices together to work at scale has been a policy priority for some years for a range of reasons, including improving the ability of practices to recruit and retain staff; to manage financial and estates pressures; to provide a wider range of services to patients and to more easily integrate with the wider health and care system. (The Kings Fund, Primary Care Networks Explained, 1.7.19)

Our Sutton PCNs are forward-looking, friendly and focused on providing a wide range of excellent healthcare services to patients in Sutton and the surrounding area. Our PCNs between them are led 8 PCN Clinical Directors. The PCNs work together as they see the benefits of working together in a larger GP partnership and are delighted to be realising some of those benefits now. Because of our scale, not only are we more resilient and efficient but we are able to invest in continuous quality improvement, enhanced care, new services and training and developing our workforce. We value the diversity of our colleagues and actively champion an inclusive culture and are committed to helping our colleagues achieve a work/life balance.

Details

Date posted

24 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2700-26-0023

Job locations

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP


Job description

Job responsibilities

MAIN RESPONSIBILITIES

1. Service Lead Responsibilities

Oversee day to day operations including EMIS appointment books

Manage staff and room rotas

Stock ordering and equipment oversight

Manage operational

Monthly reporting to Head of Patient Services

Maintain policies, SOPs, and support learning events

Conduct audits and manage complaints

Manage locum staff

This is not an exhaustive list and may be amended dependent on staff competency and service needs.

2. Care Coordinator Responsibilities

Receive and review eRS referrals within 5 working days

Register temporary patients on EMIS

Send counselling and pre/post op information

Book counselling and procedure appointments

Process referrals and reject where appropriate

Manage semen analysis pathway (14, 16, 18 week calls)

Manage DNAs and rebook where appropriate

Handle patient/practice queries by phone/email

Review and escalate semen analysis results

3. HCA Responsibilities (As and when required)

HCA role is to support with the assisting of vasectomies in the event of sickness or when unable to and to obtain cover at Surbition and Croydon. The support will be required at Hackbridge site once a month.

Assist vasectomist during procedures

Maintain clinical room cleanliness

Check and request equipment

In the event of cover for the pre op assessment the role will be required to undertake the following:

Clinical review of referrals prior to counselling

Conduct counselling using Ardens template

Book operation appointments

Raise semen analysis forms (ICE/Tquest/DART)

Generic Responsibilities

Strategic leadership for service delivery

Performance management and KPI oversight

Line management duties

Health & Safety compliance

Communication with stakeholders

Equality, diversity and safeguarding

Governance, audit, and quality assurance

Personal and professional development

Job description

Job responsibilities

MAIN RESPONSIBILITIES

1. Service Lead Responsibilities

Oversee day to day operations including EMIS appointment books

Manage staff and room rotas

Stock ordering and equipment oversight

Manage operational

Monthly reporting to Head of Patient Services

Maintain policies, SOPs, and support learning events

Conduct audits and manage complaints

Manage locum staff

This is not an exhaustive list and may be amended dependent on staff competency and service needs.

2. Care Coordinator Responsibilities

Receive and review eRS referrals within 5 working days

Register temporary patients on EMIS

Send counselling and pre/post op information

Book counselling and procedure appointments

Process referrals and reject where appropriate

Manage semen analysis pathway (14, 16, 18 week calls)

Manage DNAs and rebook where appropriate

Handle patient/practice queries by phone/email

Review and escalate semen analysis results

3. HCA Responsibilities (As and when required)

HCA role is to support with the assisting of vasectomies in the event of sickness or when unable to and to obtain cover at Surbition and Croydon. The support will be required at Hackbridge site once a month.

Assist vasectomist during procedures

Maintain clinical room cleanliness

Check and request equipment

In the event of cover for the pre op assessment the role will be required to undertake the following:

Clinical review of referrals prior to counselling

Conduct counselling using Ardens template

Book operation appointments

Raise semen analysis forms (ICE/Tquest/DART)

Generic Responsibilities

Strategic leadership for service delivery

Performance management and KPI oversight

Line management duties

Health & Safety compliance

Communication with stakeholders

Equality, diversity and safeguarding

Governance, audit, and quality assurance

Personal and professional development

Person Specification

Qualifications

Essential

  • Previous experience as a Health Care Assistant in a primary care or clinical environment
  • Willingness to learn and develop enhanced procedural skills.
  • Good IT and recordkeeping skills.
  • Basic education to GCSE (or equivalent level) English and Maths

Desirable

  • Evidence of professional development. NVQ
  • Experience in minor surgery or assisting with clinical procedures.
  • Knowledge of infection control and sterilisation processes.

Experience

Essential

  • Understanding of primary health care working
  • Experience relevant to particular post
  • To have an understanding of current issues affecting the NHS.
  • Able to demonstrate ability to communicate with patients in an empathetic manner, adapting strategies to meet their needs.
  • Effective interpersonal, organisational, prioritisation, teamwork and teaching skills.
  • An ability to develop effective network with stakeholders from Primary and Secondary care.

Desirable

  • Previous Health /Social experience.

Skills & Abilities

Essential

  • Ability to provide quality care that is responsive to patients needs and to work in partnership with patients and clients and other agencies.
  • Good written and verbal communication
  • Good interpersonal skills
  • Ability to organise own time effectively
  • Ability to work effectively as part of a team, valuing contributions from team members
  • Ability to work independently following spoken or written instructions.
  • Reliable
  • Flexible
  • Willingness to learn new skills
  • Adapt positively to changes in working practices and patterns

Desirable

  • IT experience / computer skills
  • Willingness to undertake training at a higher level if necessary
  • Work within a multicultural environment
  • Awareness of clinical governance issues in primary care
Person Specification

Qualifications

Essential

  • Previous experience as a Health Care Assistant in a primary care or clinical environment
  • Willingness to learn and develop enhanced procedural skills.
  • Good IT and recordkeeping skills.
  • Basic education to GCSE (or equivalent level) English and Maths

Desirable

  • Evidence of professional development. NVQ
  • Experience in minor surgery or assisting with clinical procedures.
  • Knowledge of infection control and sterilisation processes.

Experience

Essential

  • Understanding of primary health care working
  • Experience relevant to particular post
  • To have an understanding of current issues affecting the NHS.
  • Able to demonstrate ability to communicate with patients in an empathetic manner, adapting strategies to meet their needs.
  • Effective interpersonal, organisational, prioritisation, teamwork and teaching skills.
  • An ability to develop effective network with stakeholders from Primary and Secondary care.

Desirable

  • Previous Health /Social experience.

Skills & Abilities

Essential

  • Ability to provide quality care that is responsive to patients needs and to work in partnership with patients and clients and other agencies.
  • Good written and verbal communication
  • Good interpersonal skills
  • Ability to organise own time effectively
  • Ability to work effectively as part of a team, valuing contributions from team members
  • Ability to work independently following spoken or written instructions.
  • Reliable
  • Flexible
  • Willingness to learn new skills
  • Adapt positively to changes in working practices and patterns

Desirable

  • IT experience / computer skills
  • Willingness to undertake training at a higher level if necessary
  • Work within a multicultural environment
  • Awareness of clinical governance issues in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP


Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP


Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Assistant

Kemera Green

kemera.green1@nhs.net

Details

Date posted

24 March 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A2700-26-0023

Job locations

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP


Supporting documents

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