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Sutton Primary Care Networks

Patient Services Co-ordinator

The closing date is 10 April 2026

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Job summary

Patient Services Co-Ordinator will work closely with Patient Services Project lead, SPOC Team Leader and Sutton GP Practice Managers and or practice staff across all four PCNs as well as with other key stakeholders.

The Patient Services Co-Ordinator candidate will be comfortable working in a busy and changing environment. You will have a good eye for detail and a can-do attitude with a strong focus on delivery and getting the job done.

Main duties of the job

The role requires a team-oriented individual who is eager to develop their skills in delivering efficient patient services through coordinating patients care via EMIS, NHS e-Referrals system, telephone, email and other communication channels.

About us

The Sutton Primary Care Networks is the collaborative vehicle for the four Sutton PCNs and the former Sutton GP Federation working together as a single entity. We are a Community Interest Company that aims to reinvest surpluses back into general practice and primary care for the benefit of our practices and the people who form the communities we serve.

Sutton has four PCNs whose boundaries are based on historical relationships and groupings of organisations. There are some similarities of residents health and care needs unique to a particular PCN, and many more needs that are shared across all four PCNs.

Our four PCNs, represent all 21 GP surgeries around Sutton. Their collective footprints cover all of the London Borough of Sutton and its residents who can access and benefit from the services and improvements offered by Primary Care Networks.

Primary Care Networks (PCNs) are a key part of the NHS Long Term Plan, with all general practices being required to be in a network by June 2019, and Clinical Commissioning Groups (CCGs) being required to commit recurrent funding to develop and maintain them.

The networks will have expanded neighbourhood teams which will comprise a range of staff such as GPs, pharmacists, district nurses, community geriatricians, dementia workers and Allied Health Professionals such as physiotherapists and podiatrists/chiropodists, joined by social care and the voluntary sector.

Details

Date posted

23 March 2026

Pay scheme

Other

Salary

£12,880 a year

Contract

Permanent

Working pattern

Part-time

Reference number

A2700-26-0022

Job locations

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP


Job description

Job responsibilities

Duties and Responsibilities

To take part in delivery of Call & Recall projects / Southwest London Vasectomies service.

Answer incoming calls promptly and in a courteous manner.

Book, reschedule and cancel appointments as requested.

Signposting patients to information

Answering patient questions

Always maintain patient confidentiality in compliance with GDPR and NHS policies.

To assist Practices/PCNs in the provision of a high quality service

Identify and escalate risks and issues

Contribute to training and induction for those joining the SPOC team.

Comply with SPOC team processes

Working knowledge of MS Office including Word and Excel.

Provide administrative support as required such as taking minutes

Build effective working relationships with people at all levels, including PCN Practice staff and external stakeholder such patients and NHS related organisations.

Entering patient data accurately onto the clinical system.

Contacting/chasing patients as requested by the Clinicians/ Practices / PCNs

In agreement with the SPOC Team Leader plan own workload, and manage own time effectively, prioritising own workload appropriately and using own initiative when non routine situations arise.

To work as a positive and active member within the SPOC Team.

Where required the post will cross cover services and practices.

Personal/Professional development

The post-holder will participate in any training programme implemented by Sutton PCNs as part of this employment, with such training to include but not limited to:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Adhere to organisational policies and procedures, including all necessary mandatory training

Contribution to the Implementation of Services

The post holder will:

Apply Sutton PCNs policies, standards and guidance always

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate and asked to do so

Job description

Job responsibilities

Duties and Responsibilities

To take part in delivery of Call & Recall projects / Southwest London Vasectomies service.

Answer incoming calls promptly and in a courteous manner.

Book, reschedule and cancel appointments as requested.

Signposting patients to information

Answering patient questions

Always maintain patient confidentiality in compliance with GDPR and NHS policies.

To assist Practices/PCNs in the provision of a high quality service

Identify and escalate risks and issues

Contribute to training and induction for those joining the SPOC team.

Comply with SPOC team processes

Working knowledge of MS Office including Word and Excel.

Provide administrative support as required such as taking minutes

Build effective working relationships with people at all levels, including PCN Practice staff and external stakeholder such patients and NHS related organisations.

Entering patient data accurately onto the clinical system.

Contacting/chasing patients as requested by the Clinicians/ Practices / PCNs

In agreement with the SPOC Team Leader plan own workload, and manage own time effectively, prioritising own workload appropriately and using own initiative when non routine situations arise.

To work as a positive and active member within the SPOC Team.

Where required the post will cross cover services and practices.

Personal/Professional development

The post-holder will participate in any training programme implemented by Sutton PCNs as part of this employment, with such training to include but not limited to:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Adhere to organisational policies and procedures, including all necessary mandatory training

Contribution to the Implementation of Services

The post holder will:

Apply Sutton PCNs policies, standards and guidance always

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate and asked to do so

Person Specification

Experience

Essential

  • Minimum 1 yrs post-qualification experience in Administrative role in the health sector
  • Understanding of developments within the NHS or previous experience in similar role in public sector
  • Collaborative working and of building relationships across a variety of organisations
  • Experience in GP Practice
  • Working knowledge of Emis / Clinical system

Desirable

  • Working Knowledge of NHS e-Referrals system

Qualifications

Essential

  • Relevant transferrable skills or significant experience in Patient Administration
Person Specification

Experience

Essential

  • Minimum 1 yrs post-qualification experience in Administrative role in the health sector
  • Understanding of developments within the NHS or previous experience in similar role in public sector
  • Collaborative working and of building relationships across a variety of organisations
  • Experience in GP Practice
  • Working knowledge of Emis / Clinical system

Desirable

  • Working Knowledge of NHS e-Referrals system

Qualifications

Essential

  • Relevant transferrable skills or significant experience in Patient Administration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP


Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP


Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Assistant

Kemera Green

kemera.green1@nhs.net

Details

Date posted

23 March 2026

Pay scheme

Other

Salary

£12,880 a year

Contract

Permanent

Working pattern

Part-time

Reference number

A2700-26-0022

Job locations

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP


Supporting documents

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