Enhanced Access & SPOC Team Lead

Job description

Job responsibilities

Manage EA reception staff and rota coordination across hub sites.

Liaise with agencies and pool staff to fill vacant sessions.

Confirm shifts and synchronise rotas across Lantum and EMIS.

Monitor clinic bookings and troubleshoot operational issues.

Maintain EA Teamnet page and update guides.

Support onboarding and induction of EA staff.

Review and approve invoices, audit hub usage, and manage stock/vaccine distribution.

Ensure compliance with CQC standards and health & safety protocols.

Participate in patient recall and reception duties as needed.

Responsible for the agenda, minute-taking and circulation of non clinical meetings for reception, and GP and operational meetings

Lead the SPOC team in delivering call and recall services (e.g., NHS Health Checks, Cervical Screening).

Manage EMIS templates, SNOMED coding, and data quality exercises.

Plan clinics and support service integration into SPOC.

Monitor KPIs and report against CQC Key Lines of Enquiry.

Conduct audits and performance reviews.

Develop SOPs, Business Continuity Plans, and dashboards.

Support new projects planning and implementation.

Liaise with practices and service managers to improve accessibility and service uptake.

Monitor staff sickness in accordance with the sickness policy, carry out 1:1, return to work interviews, and take appropriate action (with the support of PCNs HR team) when trigger points are breached.

Implementing new processes and policies

Responsible for the agenda, minute-taking and circulation of non-clinical meetings

Provide support to the EA Team Leader and oversee service operations in their absence

EQUAL ACT 2010

PCNs will not tolerate discrimination relating to race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition

CONFIDENTIALITY

Your attention is drawn to the confidential nature of information collected within the National Health Service. The unauthorised use or disclosure of patient or other personal information is regarded as gross misconduct and will be subject to the PCNs Disciplinary Procedure and could result in a prosecution of an offence or action for civil damages under the Data Protection Act 2018.

JOB DESCRIPTION

This job description will be subject to discussion and review and changes in the job description may be made, by agreement, at any time.

Person Specification

Experience

Essential

• At least 3 years experience with proven track record of working in a multidisciplinary team and of taking lead responsibility for areas of work preferably in a health sector.
• Good knowledge of Emis, Docman
• Customer focused and experience of leading and managing a small team.
• Good understanding of how a GP Practice operates.
• Ability to manage resources and staff effectively to deliver services.
• Computer literate with the ability to use the full range of Microsoft office packages, including Word, Excel, applications and email.
• Must be a team player, with an ability to engage positively and with empathy at all levels.
• Ability to manage people from different background.
• Proven ability to integrate, build and motivate teams to improve performance.
• Must be a well-organised, flexible and adaptive to changing service needs and able to prioritise and work autonomously.
• Good problem solving skills, with the ability to seek and develop solutions including complaints.
• Ability to think outside traditional ways of working.
• Good written and verbal communication and interpersonal skills.

Desirable

• Experience of working in the NHS
• Experience of supervising staff in a Primary Care setting.
• Working knowledge of clinical system

Qualifications

Essential

• Good level of education (5 GCSEs or equivalent)
• or
• Relevant team management qualification or equivalent experience of working as a team leader.
• or
• Evidence of on-going professional development

Desirable

• Degree

Aptitudes

Essential

• Good project management skills.
• Sympathetic approach to patients & staff
• Excellent organisational & planning skills.
• Resilience to patient / staff pressure / complaints.
• Ability to make decisions / use initiative.
• Ability to work well within EA team, supporting and energising staff.
• Self-motivated, reliable and dedicated
• Ability to work to tight deadlines and resist pressure with confidence
• Well organised, excellent time management skills and flexible working attitude
• Confidence to deal with all levels within the practice.

Desirable

• Able to provide support and cross cover at all levels
• Able to develop local networks

Personal Qualities

Essential

• Professional and positive.
• Leading by example
• Adhering to PCNs core values

Competency Skills

Essential

• Leading and managing
• Communication & interpersonal skills
• Planning and organising
• Delegation
• Team building
• Development & continual Learning
• Problem solving
• Multitasking
• Setting performance goals
• Managing workload
• Teamwork

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sutton Primary Care Networks

Address

Thomas Wall Centre

52 Benhill Avenue

Sutton

Surrey

SM1 4DP

Employer's website

https://www.suttonpcns.co.uk/ (Opens in a new tab)